Marketing Operations Manager, Global Rare Diseases

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

Who we are looking for

 

 

Purpose

The Manager, Marketing Commercial Operations will provide commercial support services across one to two strategic pillars. These services will include Congress & Sponsorship Management, Literature Fulfillment, HCP Contracting, Speaker Programs and Patient Programs Leadership. The Marketing Commercial Operations team will adapt alongside the commercial organization as they change in size and promotional orientation. Critical to the success of this role and the team is the ability to handle sensitive information with great attention to detail and discretion, while continuously delivering process improvements to drive efficiency and effectiveness.  

Main Responsibilities

• National Conference & Sponsorship Management
  • Partner with Marketing, Sales, Medical and vendors to execute National Conferences for assigned strategic pillar(s). Serve as primary point of contact and own relationship with organizers and vendors.
  • Responsible for the completion of planning, execution, communications, trainings and follow up for each National Conference.
  • Lead all cross functional planning meetings, prepare and present pre-con and post-con materials to internal attendees. 
  • Manage all National Conference and Sponsorship requests in Chiesi Events Hubs with appropriate documentation and ensure timely processing of requests and processing of funds via support of Specialist.
  • Travel and attend select National Conferences to oversee proper execution of booth initiatives, literature shipments/returns, and associated marketing programs and ancillary events.
• Speaker Programs
  • Execute upon GRD business rules in partnership with compliance and CARE enterprise operations team.
  • Lead Chiesi Events Hub management for GRD, overall programming and initial roll out across commercial function. Act as an Admin within the Hub platform once launched, which includes helping address platform issues, helping manage users, etc.
  • As Chiesi moves away from agency supporting speaker programs, this role will be acting as a project manager for all speaker programs within assigned strategic pillar(s).
  • Support sales team in execution of programs, as needed
  • Lead speaker bureau build out for each brand, annual speaker training and evolution of programs under Marketing direction.
  • Manage HCP contracting, process management and payment/reimbursement ensuring discretion and accuracy with support of Specialist.
  • Support overall metrics reporting and KPI implementation.
  • Support necessary reporting in conjunction with complian