Team Lead, Onboarding Management | EMEA

Europe's leading AI company since 2009, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.

Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart
We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart.

When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees.

Meet the team behind this journey

Our Customer Onboarding Team is responsible for introducing the value of the DeepL product to new and expanding customers through efficient and effective technical setups, training programs, and other initial engagement points. With an eye on License Usage and Time to First Value metrics, our Onboarding Team manages complex project plans, facilitates strategic customer conversations, and collaborates cross-functionally on to set up our customers for success. Primarily assigned to enterprise customers, as well as a few strategic entities, Onboarding Managers are our customers’ first point of contact for technical implementations, end-user rollouts, and user adoption plans, through to the first Business Review.

What will you be doing at DeepL?

We’re looking for an Onboarding Management Team Lead who will lead, coach, and manage our growing team of Onboarding Managers for our enterprise customer segment. This is a unique and exciting role to help scale a team going through great success and rapid growth. This person will be a high-energy, strategic, and coaching-focused leader responsible for the growth and development of their team. The TL will grow, develop, and support a collaborative and results-driven team culture and environment that allows individuals to thrive and customers to realize the value of DeepL. Moreover, the TL will build strong relationships within the Customer Success organization and cross-functionally - interfacing regularly with Sales, Marketing, Product and Engineering, Support, and Finance - to ensure their team’s and customers' success.

Requirements

Your responsibilities

• Manage a team of individual Onboarding Managers responsible for Time to First Value for enterprise customers from kick off, technical implementations and trainings, through to CSM handover at 90 days

• Drive the professional growth and development of team members

• Participate in the screening and hiring process of new talent

• Set the culture, pace, and expectations for your team while aligning with the broader organizational strategy

• Create relationships and collaborate cross-functionally to ensure product adoption and customer success

• Serve as a thought leader, customer advocate, and partner to your employees and customers

• Help refine and standardize processes across the organization to craft the strategy and playbooks to improve customer outcomes, as well as the operational efficiency of the team

What we offer

• Diverse and internationally distributed team