Senior Manager, Operations

Overview

The Senior Manager of Operations at PCC is responsible for leading the development, implementation, and comprehensive oversight of programs and procedures across the co-op with an emphasis on ensuring a safe, compliant and operationally sound work environment. This leadership role is a key liaison for Operations in cross-functional efforts and with co-op leadership at all levels to provide support for daily operations, cultivate a proactive safety culture, reduce risk, and promote employee well-being. The position supports all PCC retail locations and the co-op office and is responsible for programs including but not limited to; food safety, occupational health and safety and loss prevention, as well as other aspects of operational excellence. 

 

This position will be instrumental in advancing workplace safety across the organization, ensuring priorities align with the co-op’s long-term goals, strengthening daily operations and compliance, and proactively managing risks, while looking for continuous program improvements. The Senior Manager of Operations will regularly collaborate with all office teams and Store Leadership to support a high level of execution of PCC’s standards, guidelines, and expectations at throughout the organization. 

Job Locations

US-WA-Seattle

Address

1320 4th Ave

Comp Details

$90,000 – $111,0000/annually

Our Culture

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Our Vision

To inspire and advance the health and well-being of people, their communities, and our planet.

 

Our Mission

We ensure that good food nourishes the communities we serve, while cultivating vibrant local, organic food systems 

 

Our Values

We foster high standards

We act with integrity

We embrace stewardship

We take action because we care

 

PCC is a company where culture and values are at the heart of who we are and what we do. Everyone at PCC is expected to:

• Collaborate
• Demonstrate kindness
• Focus on the customer
• Instill trust
• Value diversity

In addition, leaders are expected to:

• Build Effective Teams
• Ensure Accountability
• Inspire Others

Main Job Responsibilities

Operations Oversight and Accountability 

• Oversees PCC’s Food Safety Manager, Occupational Safety and Health Manager and Loss Prevention Manager to successfully develop, execute and improve operational policies, procedures and programs. 

• Supervises the design and implementation of training programs to promote safety awareness and best practices. 

• Ensures that documentation is established and SOPs are maintained, and other metrics are met as they relate to areas of operational expertise and oversight. 

• Manages timely escalation of risk and compliance concerns to appropriate levels of leadership. 

• Establishes and oversees Operational internal controls practices for PCC and other aspects of risk management. 

• Contributes to and monitors departmental budget performance, analyzes variances, and provides actionable insights to proactively manage spending and initiate corrective actions. 

• Assists with insurance claim data collection. 

 

Leadership and Collaboration 

• Provides leadership and guidance to direct reports; Loss Prevention Manager, Food Safety Manager, Occupational Health and Safety Manager as well as other potential future direct reports. 

• Acts as a resource and office liaison to store staff for various Operations programs and projects. 

• Leads cross-functional teams to deliver Operations initiatives 

• Participates in strategic planning for operational programs, helps define measures of success and provides a roadmap for the work. 

• Contributes to operational planning and providing support for stores as a collaborator on the Operations Planning Team (OPT). 

• Primary Operations contact on behalf of Stores for R&M 

• Represents the Stores and Operations in cross-departmental projects. 

• Supports communication to store staff regarding program or project implementation, policy changes and best practices. 

• Continuous Improvement and Planning 

• Develop, monitor, and analyze key performance indicators (KPIs) to evaluate oper