Technical Writer – Network Support Services

Key Responsibilities:

• Develop, maintain, and improve internal documentation, SOPs, MOPs, and knowledge articles related to network support services

• Collaborate with network engineers, service owners, and operational leads to capture and document best practices, workflows, and troubleshooting procedures

• Organize and publish documentation using tools such as Confluence, Git, Markdown, or internal wiki platforms

• Proactively lead knowledge management efforts, identifying documentation gaps and driving cross-functional alignment

• Work independently to gather technical input and transform it into user-friendly, standardized content

• Support the creation of onboarding materials and playbooks for new team members

• Contribute to maintaining documentation standards, taxonomy, and style guides across all content

Preferred Qualifications:

• Strong writing, proofreading, and editing skills with an eye for detail and clarity

• Ability to organize complex content into well-structured, easy-to-follow documentation

• Familiarity with content authoring tools and markup languages (e.g., Markdown, Confluence, Google Docs)

• Understanding of formatting, editing, and versioning of technical documents

• Experience using content or document management systems

• Self-starter who can work independently and manage priorities with minimal oversight

• Strong collaboration skills with the ability to build effective working relationships across teams

• Comfortable following established documentation standards and guidelines

Preferred Qualifications:

• Exposure to network operations, IT infrastructure, or related technical environments

• Familiarity with Google Workspace (Docs, Sheets, Slides, Sites, Gmail)

• Experience working with globally distributed teams or in an international setting

• Basic understanding of scripting or coding (Python, Bash, HTML, etc.) is a plus

• Passion for knowledge sharing and documentation excellence

Physical Requirements & Work Environment:

• Ability to perform office-related tasks, including prolonged sitting or standing

• Ability to move around within an office or remote work environment

• Must be able to work at a computer and communicate effectively

• Some tasks may involve repetitive motion (e.g., typing or mouse use)

Salary Range

$23.49 - $37.10 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platf