G208SA1 - Associate Level Tier 1 Help Desk - Cleared

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the area of responsibility.

Schedule: Monday through Friday 2pm - 10pm.

Requirements

TS/SCI with poly required

• 5 years of related experience and a Bachelor's degree (or 5 additional years)
• In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
• Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus.
• Unix experience is not required, but is a plus.

Benefits