Senior Director/ Director, Human-AI Collaboration & Work Redesign

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Director, Human-AI Collaboration & Work Redesign will lead the strategic integration of artificial intelligence and emerging technologies to fundamentally redefine jobs and organizational structures at Salesforce. This role requires a unique blend of deep research expertise, a strong understanding of Human-Computer Interaction (HCI) principles, and a pragmatic, business-oriented approach to large-scale organizational transformation. You will oversee the design and implementation of new work models, focusing on enhancing human capabilities, driving efficiency, and ensuring a positive, productive employee experience in an increasingly AI-augmented workplace.
Responsibilities

• Pioneer Research-Driven Work Models: Lead and conduct research to understand how AI and other technologies can best augment human work, developing evidence-based frameworks for job design and organizational structure.

• Integrate HCI and AI Principles: Apply principles from Human-Computer Interaction and cognitive science to design seamless and effective human-AI collaboration workflows.

• Collaborate with Senior Leadership: Partner with senior leaders to architect the future of work at Salesforce, translating business strategy into actionable workforce transformation initiatives.

• Drive Enterprise-Wide Transformation: Champion a culture of continuous learning and adaptation, leading the organization through significant shifts in how work is defined, performed, and managed.

• Develop Strategic Frameworks: Create scalable and robust frameworks for job redesign and augmentation that support business growth and employee development.

• Influence and Educate Stakeholders: Serve as a subject matter expert, effectively communicating complex research findings and strategic recommendations to diverse audiences, including technical and non-technical stakeholders.

Requirements

• Doctorate (Ph.D.) in a relevant field such as Organizational Psychology, Human-Computer Interaction, Industrial-Organizational Psychology, or a related discipline with a focus on technology and the future of work.

• 10+ years of experience in a role focused on organizational design, workforce strategy, or research, with at least 5 years in a leadership capacity driving large-scale change within a corporate environment.

• Proven research experience, including a strong publication record or a history of applying quantitative and qualitative research methods to solve complex business problems.

• Deep understanding of Human-Computer Interaction (HCI) principles and their application in designing effective human-machine systems.

• Strong business acumen with the ability to connect research and strategic insights to tangible business outcomes and key performance indicators.

• Exceptional leadership and communication skills, with a track record of influencing senior leadership and inspiring cross-functional teams.

• Demonstrated expertise in organizational transformation and the integration of emerging technologies, particularly AI, into work processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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