Veteran Academy - Technical Account Manager - IC2 - US Military and Military Spouse Opportunity

Oracle Advanced Customer Services provides unmatched, tailored support that ensures your Oracle technology investments deliver ground breaking innovation and performance your business requires to compete—all while coexisting within your IT environment. 

 

Key Responsibilities:

Accountable for providing customers with the guidance and support needed throughout the full implementation life cycle to ensure successful and most effective use of Oracle’s products and related implementation services. Enhance the customers' use of Support Services, drive a high degree of satisfaction, reference ability, and protect/improve revenue streams. Advocates for customers and becomes a trusted advisor aligning with the business partners of their assigned customers.  A TAM University training and mentoring program 6-12 months in duration will be available to the TAM coming into this position. This training program will include mentoring, supporting, shadowing, and monitoring. 

 

Manage small accounts, and with other TAMs, will support medium or large accounts to enhance the customers use of Support Services. Align contracted services with customer goals and objectives. Supervise and communicate the status on sophisticated projects and manage small projects independently. Collaborate with Sales, Delivery account team, and customer teams to determine their needs and identify appropriate solutions. Coordinate delivery for Support Services. Has a good knowledge and understanding of Oracle policies, procedures, reporting, escalation process and delivery tools? Work involves some problem-solving and customer critical issue management with assistance and guidance in understanding and applying company policies and procedures. Completes own role largely independently within defined policies and procedures. Will have supervision on medium to large accounts.

Career Level - IC2

Key Experience:

• BS degree or equivalent experience
• 2-3 years experience in IT Service Management, Project Management or Account Management
• Understanding of Contract/Project Management fundamentals - cost, resources, and scheduling
• Demonstrates good communication, customer management, customer engagement, and project management skills, and certification are desirable – ITIL, PMP, Prince2, or University equivalent.
• Ability to work primarily independently on small contracts.
• Demonstrated ability to perform moderately complex problem-solving and customer critical issue management in compliance with company policies and processes
• Basic understanding of Oracle’s latest product technologies
• Demonstrate strong proficiency in interpersonal skills, team leadership, eye for business, relationship building, and conflict management

 

Responsibilities:

• Participate in the TAM University training and mentoring program to gain a knowledge foundation for the TAM duties. 
• Be the single point of contact within Oracle for the customer, advocating for the service delivery plan.
• Work with your manager for delivery engagement, including creating and maintaining accurate documentation.
• Work with the Manager/Assigned Senior TAM/Mentor to:
  •  Maintain the Oracle business systems to ensure systems are up to date with accurate/current information (resources assignments, timecards, rates, completion estimates, invoice details, etc.) to ensure that services are delivered efficiently invoices are generated on time and revenues are forecasted and recognized promptly.
  • Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
  • Build and maintain the ACS service delivery or project plan where appropriate.

Does this sound like you?  Apply today!

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $27.02 to $54.13 per hour; from $56,200 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental li