Clinical Capabilities Operations Associate

Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com
About the role:This is an opportunity to work closely with our best clinicians at Hinge Health under the operations team.  In this role, you will be based in the San Francisco office and provide administrative and operational support to our care team, including Physical Therapy, Physicians and Nurse Practitioners.  This candidate will serve in a dual role: 1) Medical Records processing 2) In-Person Physical Therapy events planning. The right candidate for this role is an independent self-starter who is organized, detail oriented. This person understands the importance of safeguarding patient records, ensuring that everyone is compliant with HIPAA standards.  This candidate also demonstrates the ability to collaborate and build effective working relationships across various clinical disciplines. You should be proficient in understanding, analyzing and providing guidance for improvements on department workflows, skilled at documented processes and procedures and nimble at supporting 2 services. 

WHAT YOU'LL ACCOMPLISH

• Support the day to day execution of medical records processing and logistics planning for Physical Therapy events. 
• Proactively identifies opportunities for improvement and works with the team and manager to scope and execute the work needed.
• Develop and follow clearly written operating guidelines and procedures. 
• Collaborate with team members including the SF office and the clinical team (Physical Therapy, Physicians, Nurse Practitioners, Nurses) to optimize the member experience. 

WHAT WE'RE LOOKING FOR

• Medical Records or Planning experience: We are looking for a person who loves to plan the logistics for events or has experience with processing medical records. 
• Effective Communicator:  We can move fast, and therefore, communication is the key to staying on task with other team members.
• Change Agile:  embraces the opportunity to ask questions, get clarity and thrives in a fast paced, continually changing environment
• Technical Requirements: Proficient with Google suite and experience of comfortable learning new technology platforms such as Electronic Medical Records

BONUS POINTS

• You have experience in both medical records processing and planning for events. 
• Have worked with clinicians in the prior roles. 

WHAT YOU'LL LOVE ABOUT US

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
• Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
• In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.
• Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.

About Hinge Health:LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tige