Product Lead, Families

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

As the Product Lead for the Families team, you will help define the future of teen banking by building tools that give young people access to financial services and empower their families to guide them along the way. Cash App Families is already trusted by millions of teens and parents across the U.S.

You will lead initiatives that drive growth, engagement, and safety for families on Cash App by developing features that promote financial wellness, spur healthy virality, and provide important parental controls. You will be responsible for the team’s vision, strategy, roadmap prioritization, and measurable customer, business and safety impact, and will drive high-impact initiatives from inception through execution. This includes improving and evolving existing features through customer research, data analysis, experimentation, and product validation, as well as inventing entirely new experiences that make Cash App the best place for families to bank together.

Our product leaders are customer-obsessed, collaborate intensely with other key disciplines, and always make decisions with an eye towards Cash App’s business as a whole. Successful product leaders are ambitious and resourceful - willing to go the extra mile to empower our teams, and deliver value to our customers.

You Will

• Own the ideation, strategy, design, and implementation of new features that drive growth and strengthen collaboration between teens and their parents on Cash App; continuously improve existing experiences to deepen trust and reinforce safety for families.
• Lead a full stack development team (engineers, designers, researchers, data scientists, business operations) to ship innovative and incredible experiences at scale
• Lead product strategy, customer research, opportunity sizing, planning, scoping, and prioritization to build the highest impact products or improvements for our customers
• Structure our team’s processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective cross-functional partnership, constantly inspiring and influencing colleagues in legal, compliance, support, machine learning, and other product areas to deliver on goals and maximize impact
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress
• Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.

You Have

• Product management expertise (8+ years): we’re looking for a seasoned product manager with a passion for building experiences for customers 
• Leadership: Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams 
• Cross-functional collaboration: Exceptional prioritization, business judgment in balancing competing demands and priorities, and stakeholder management skills, particularly working with design, engineering, machine learning, compliance/legal, and marketing in a regulated industry 
• Communication: Excellent oral and written communication, narrative storytelling capabilities, and organization skills that instill the confidence of senior leadership
• Business Acumen and Analytical Focus: An analytical mindset with the ability to distill and communicate complex data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact 
• Adaptability and Problem-Solving: Comfort operating in a fast-paced and dynamic environment with rapid development cycles 
• Complexity: A hunger to tackle complicated and impactful customer and business problems

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in build