Sr. Reliability Engineering Manager - Services

Position Summary 

The Sr. Reliability Engineering Manager – Services will be responsible for leading the Reliability Engineering Services strategy, function and team.  They will be responsible for developing strategies and operations to deliver best-in-class services (reliability consulting, remote monitoring, analytics, and on-site services) to help customers improve their Maintenance & Reliability excellence practices.  This individual will be responsible for working closely with our Product Management, Engineering and Leadership teams to develop a strategy to seamlessly blend our services and platform strategies, including delivering services insights to customers via our Perceptiv platform and migrating predictive and prescriptive reliability insight into the Perceptiv Platform. 

Responsibilities 

• Day-to-day leadership of Reliability Engineering Services team, which includes management of global resources 
• Develop and execute strategic plan to build and evolve Perceptiv Reliability Engineering Services differentiated service offerings and roadmap 
• Create service offerings aligned to focused market segments, including value positioning, scope of services, collateral, and pricing 
• Lead delivery of consulting, education and implementation services to our customers, overseeing resource management, project delivery and operational success metrics 
• Be accountable for Services financial goals and metrics, including orders, revenue, gross margin and employee utilization 
• Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.  
• Build and scale global service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies 
• Coordinate services team to successfully and safely execute customer projects for on-site services 
• Contribute content and direction to MarCom for collateral generation, white papers, and videos in conjunction with related campaigns and productization of Service offering 
• Collaborate with Product Management and Engineering teams to create a multi-year roadmap for migrating Reliability Engineering predictive and prescriptive analytics into the Perceptiv platform 
• Serve as member of Perceptiv leadership team to support growth and maturity of this high-growth area 
• Deliver strategies that are disruptive to the marketplace and uniquely differentiate Perceptiv, including creating a long-term vision and strategy for reliability services 
• Act as “face of reliability services” to the company and industry for Perceptiv 
• Responsibility for function that generates diagnostics and monitoring reports to end users and stakeholders as deliverables, which includes analyzed vibration and torque data with prescriptive recommended actions.  
• Build slide decks about our solutions, applications, projects, products, customer success stories, strategies, and present them in person and virtually, at customer sites, internally and at trade shows.  
• Lead in the creation of documents and programs concerning the Perceptiv Services solutions and their usage. This can include case studies, best practices, instruction manuals, FAQ’s, etc. 

Qualifications 

• Bachelor’s degree, Engineering discipline preferred.  MS or MBA a plus 
• 10+ years industrial manufacturing experience; preferably with exposure to rotating machinery, remote condition monitoring, and industrial networking & controls.   
• 10+ years industrial reliability experience across varied industries and applications 
• 5+ years’ experience managing or leading a Professional Services organization.   
• Demonstrated expertise across sensing modalities (i.e. vibration, current, torque, etc.) and applications 
• Deep experience and reliability expertise across targeted industries (i.e. Food & Beverage, Intralogistics, Metals, Mining, Heavy Industry) 
• Strong working knowledge of plant operations, industrial machinery and maintenance best practices. 
• Proven experience building and leading a team of cross-functional professionals (e.g., reliability engineers, business development managers, customer success managers, project managers) 
• Demonstrated experience building and scaling a professional services business with accountability for financial targets; preferably with experience in a subscription-based business model 
• Experience with analog signal processing (trending, waveform and spectral analysis) and/or Criticality Analysis preferred 
• Experience building analytical tools to support automation of appropriate reliability reports to support improving efficiency and effectiveness of Reliability Engineerin