Advanced Compute & Solutions (ACS) Customer Advisory Council Manager

Advanced Compute & Solutions (ACS) Customer Advisory Council Manager

Description -

Job Summary

HP Inc.’s vision is to create technology that makes life better for everyone, everywhere—every person, every organization, and every community around the globe. This commitment drives us to invent and engineer experiences that amaze.

Our Advanced Compute & Solutions (ACS) division is at the forefront of innovation, redefining powerful computing through cutting-edge Workstations and Retail Solutions. With over four decades of industry-defining excellence, ACS drives the development of highly technical and customizable Workstations designed directly with customer use cases and future applications in mind. These solutions provide the flexibility and performance to tackle the world’s most demanding workflows.

Our products empower creative professionals, healthcare innovators, data scientists, and many others. Whether working in the office or remotely, HP’s Workstations deliver reliability, security, and mobility that transform industries and inspire our customers to achieve extraordinary outcomes. Be part of a team that is witnessing tremendous growth and pioneering new use cases to shape the future of advanced computing.

In this rolw you'll be responsible for managing and facilitating Customer Advisory Council (CAC) for ACS division, a group of strategic customers who provide insights and guidance on corporate strategies, products, and services. This role is pivotal in fostering strong relationships with key customers and ensuring their feedback informs business decisions.

Responsibilities

• Establish and manage the Customer Advisory Council, including defining its purpose, structure, and objectives.

• Recruit and select council members, ensuring a diverse representation of key customers.

• Organize regular council meetings, including setting agendas that align with both company objectives and customer interests.

• Facilitate engaging and productive discussions during meetings, encouraging open dialogue and feedback.

• Ensure meetings are well-documented, with clear action items and follow-ups.

• Act as the primary contact between the council and internal stakeholders, communicating customer insights to inform product development, marketing strategies, and corporate initiatives.

• Collaborate with executive leadership to align council activities with the company's strategic goals.

• Maintain ongoing communication with council members, providing updates on how their feedback has influenced company actions.

• Develop initiatives to keep members engaged between meetings, such as newsletters, surveys, or exclusive previews of new products.

• Establish metrics to assess the effectiveness of the council and its impact on business outcomes.

• Regularly evaluate the council's performance and implement improvements as needed.

Education & Experience Recommended
• Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in product marketing, product design, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by manageme