Operations Director Central America & Caribbean District

Description

The Director of Operations leads the District’s Operations function and is responsible for overseeing all activity and service functions specific to District country ports and marine terminals.  This role ensures the smooth functioning of country port operations, terminal activities, and service continuity while maintaining compliance, resolving issues, and driving process excellence.

As a key member of the District executive team, the Director is responsible for the strategic direction, coordination, and performance of operational function, aligned with company policies and regulatory requirements.

Operational Leadership & Strategy

• Lead and oversee all operational activities within District ports and terminals, ensuring safety, efficiency, and compliance.
• Develop and execute operational plans to support revenue and performance targets.
• Guide country-level teams with strategic direction, problem-solving, and day-to-day operational decisions.
• Coordinate closely with Regional Operations and Procurement to support contract negotiations with local ports and service providers.

Performance Management & Compliance

• Ensure full compliance with international shipping regulations and company standards, including HAZMAT and vessel safety.
• Oversee crisis management protocols such as medical evacuations and vessel emergencies.
• Monitor and evaluate ship and terminal operations to ensure optimal turnaround and service delivery.

Team Leadership & Development

• Mentor and coach operations team, fostering a high-performance, process-driven culture.
• Promote continuous learning and professional development within the operations team.
• Lead change management efforts to align operations with evolving business and industry needs.

Requirements

• Academic education: Bachelor’s degree in Maritime studies.
• 5 years’ managerial experience within shipping industry as a Manager of Operations or equivalent field.
• Expert level experience partnering with ports/terminals to achieve company objectives.
• Certification: Master License or Chief Officer License/Certification is a plus
• Commercial Sail time is a plus.
• Experience using SAP preferred.