System Administration and DevOps - Service Delivery Center - Senior Analyst - AI and Data

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It's yours to build.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  

Senior Analyst – AI and Data - Solutions Delivery Center: This position could be located in TX (primary), FL.

 

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic AI & Data team!

 

The opportunity

Data has yet to be utilized to its fullest potential. Financial institutions are looking to build smarter and more efficient ways to operate their business, through new opportunities uncovered by their data. You’ll be solving complex problems, as well as giving deliverables to our clients in the AI and data space. With support from a highly talented team, you’ll have tremendous growth opportunities, with a focus on continuous learning and skills development to become a leader that can make significant contributions to companies.

 

Your key responsibilities

Yo will be working with diverse teams of professionals with different skill set to deliver a wide range of AI and data services. As part of that, you’ll need to be a team player with great communication skills, and have the desire to learn the technical skills required to fill the role.

 

Skills and attributes for success

• Collaborating, mentoring and coaching the teams with diverse skills and background

• Fostering an innovative and inclusive team-oriented work environment

• Being accountable for success of your team and the project’s components

• Building strong relationships with your internal clients

• Great communication and influencing skills

• Demonstrating in-depth technical capabilities, professional knowledge and interest in industry and technology

• Coding (programming) new customized software solutions using ETL

• Applying systems analysis techniques and procedures to data movement and data quality

To qualify for the role you must have

 

• A bachelor's or master’s degree

• Minimum of 3 years of related work experience

• System Support (L2 and L3):

  •              Handle incident management tickets escalated from L1 that perform initial diagnostics and troubleshooting, address system alerts, service requests related to user access, permissions and configurations, and perform routine maintenance such as back-up, patching and updates to ensure system availability and reliability

  •              Perform advanced troubleshooting and root cause analysis of critical incidents and manage advanced configurations and customizations that comply with security and regulatory requirements

  •              Collaborate with vendors support for unresolved issues

  •              Creating and maintaining detailed documentation for system configurations, procedures, and troubleshooting steps.

  •              Provide Level 2 and Level 3 support for data-related issues, ensuring timely resolution and minimal impact on business operations.

  •              Troubleshoot