GTM Planning & Customer Segmentation Director

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The GTM Planning & Customer Segmentation Director will help define and drive strategic projects and customer growth initiatives. In this role you will be working directly with senior leaders in the organization to optimize our coverage models  and evolve our Customer Segmentation strategy. This results-oriented position will provide strategic, analytical and project management leadership while engaging with stakeholders across the business to drive enterprise-wide best practices. This role is responsible for building trust-based relationships and effectively collaborating with all GTM business partners, to maximize customer penetration. This leader is viewed as a change agent and builds a shared vision for change.

What you get to do in this role:

· Drive the Development and Management of our Customer Segmentation Strategy

· Lead strategic programs that solve complex business problems and maximize company growth & productivity

· Develop strategic recommendations based on detailed analytics, ensuring strategy is linked to execution / implementation plans

· Drive change across the global sales organization, wearing multiple hats to drive results and maximize impact on the organization

· Work collaboratively across a cross-functional set of stakeholders ensuring alignment and commitment across all functions to stated outcomes

· Prepare presentations and recommendations for senior management review and field sales leadership

· Balance multiple projects while providing clear thinking and excellent attention to detail in a dynamic work environment

Qualifications

In order to be successful in this role, we need someone who has:

· 10 - 12 years of relevant GTM Strategy and/or Sales Planning experience

· Combination of consulting and operating experience as well as experience working with/supporting sales teams is required

· Proven track record of developing and developing global sales strategies, combination of direct sales and partner experience a plus

· Excellent stakeholder management skills, ability to effectively communicate, collaborate and influence to the highest level in the organization

· Self-motivated, highly analytical, has a high degree of intellectual curiosity – enjoys challenging assignments

· Strong Story Telling Skills, able consolidate large data sets and extract the key points and relevant actions required

Required Competencies:

· Must have strong financial and analytical skills, including the ability to identify and define problems, collect and analyze data and develop substantiated conclusions