Senior Manager, Technology Operations

Position Summary...

What you'll do...

Financial Management Requires knowledge of Financial Management tools and processes Budgeting and internal and external programCommunication tools and processes To comprehend the financial plan for implementation of multiple projects Monitor delivery schedules and costexpenditure for multiple projects within a program
Program Definition Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools andtechniques To define goals deliverables and schedules for managing multiple medium to high complexity projects within a program in line with theoverall strategic objectives Create accountability matrix for the projects Decompose the program into multiple modules and assign responsibilityassignments and milestones for each module Comprehends the operational and financial factors that drive project success
Technology Landscape Awareness Requires knowledge of Understanding of technology strategy and its linkages to domain Basic understanding ofexisting and upcoming systems technologies and trends Product technical information Basic understanding of domain specific market standardsBasic understanding of methodologies and tools processes checkpoints To get involved and provide support to technology domain stakeholders tosolve complex issues ie suggest what skills are needed how does the technology impacts Develop business cases for projects with a projectedreturn on investment or cost savings Demonstrate deep functional knowledge of the business unitdomain Translate business unitdomainrequirements into projects activities and tasks and aligns to overall technology strategy Serve as an interpreter and conduit to connect businessunitdomain needs with tangible solutions and results Participate in creating new processes and ways of working
Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of BusinessCommunication stylestechniques in ambiguous and challenging situations Communication channelsmediums Interpersonal skills and universalrelationship building with ability to connect seemingly unconnected parties Influencing styles To communicate articulately and concisely instakeholder meetings involving multiple teams Convey complex information and address ambiguity for robust technology development Buildproductive collaborative relationships with stakeholders Influence team and stakeholders to take meaningful action with sound recommendationsIndependently prepare clear concise logically structured and meaningful reportsmaterial based on facts Seek and provide constructive feedbackanticipate needsquestions respond appropriately
Program Estimation Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques Todistribute allocated budget for the program across multiple projects and ensure optimum resource allocation Identify potential risks for successfulcompletion of the programs Design multiple response plans through scenario planning for the identified risks for multiple projects within the programDefine measures and milestones for tracking and review of program success
Program Monitoring and Control Requires knowledge of Program Monitoring and Control tools and processes Internal and External programReporting and logging tools and processes To decompose performance metrics for the program into measures for different projects Track progressof the program and develop forecasts to overcome anticipated risks Guide the implementation and use of program management tools anddevelopment of processes to improve the throughput efficiency and effectiveness of programs
Business Operations Requires knowledge of Organization KPIs Assessment techniques To design