Customer Product Quality Manager

What we offer 

Competitive base salary and bonus program. 

Three weeks paid vacation in a calendar year with additional /holidays/sick time/personal days 

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. 

Extensive product and on-the-job/cross training opportunities 

Encouraging and collaborative team environment 

Dedication to safety through our Zero Harm policy 

Providing Scheduling and management support. 

JCI Employee discount programs (The Loop by Perk Spot) 

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next terrific opportunity is just a few clicks away! 

What you will do 

The Customer Product Quality Manager (CPQM) will lead customer quality initiatives and could be assigned directly to multiple major customers. We are looking for a CPQM who is enthusiastic about customer service, is highly customer-oriented, and excels in executing responsive and effective corrective actions for quality topics. 

This role will drive communication and action collaborating directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Operations, Sales, and Service. 

In addition, this role will drive correction action internally. This role includes establishing critical customer quality metrics for assigned key accounts while orchestrating critical issue resolution and advocating for customers to ensure JCI is the best supplier.

You will report directly to the Business Unit Quality Director but responsible to the assigned customers/account teams to drive improvement in key customer metrics. Based in the plant (and partnering with the manufacturing/design teams) the role identifies top issues/opportunities, initiates resolution/improvement plans, and drives/ tracks actions by engaging appropriate functional management and business units to ensure full support. 

How you will do it 

• Regular Tracking Meetings: Organize and lead regular meetings with customers to review quality topics and the status of open 8D reports. 

• Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements. 

• Immediate Response: Coordinate containment actions in the event of a quality issue. 

• Develop and implement customer quality scorecard / KPIs to drive performance baseline and improvement on an ongoing basis. 

• On-Site Quality Reviews: Conduct regular on-site meetings with customers and product end-users to address quality topics and potential quality issues.  

• Customer Visits