Manager - Performance Engineering and Quality Assurance

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST.  Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan, and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

We are seeking an IT professional to lead our Performance Engineering and Quality Assurance function. This role is pivotal in driving our strategic vision to build a unified, resilient, and proactive IT ecosystem. The Manager in this role will serve as a key partner to our Engineering and Operations teams, embedding a culture of quality and performance from the earliest stages of development. This Manager’s expertise will be critical in ensuring our global IT services are scalable, reliable, and capable of supporting our rapid business growth. This is not just a reactive role; it is a forward-looking position focused on predictability and continuous improvement.

The Manager will be instrumental in the proactive identification of performance bottlenecks and potential points of failure before they can impact services. By designing and implementing a robust performance and stress testing practice, you will ensure our critical systems can handle peak loads and unexpected traffic spikes. You'll leverage modern AIOps and automation tools to streamline these testing efforts and provide actionable insights, ensuring a seamless experience for our members and business.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

 If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

●      INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

●      MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

●      ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

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