Retail Regional Manager

Description

ABOUT US:

Hanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. 

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

JOB SUMMARY:

Hanover Bank is looking for a full-time, dynamic Retail Regional Manager to join our team to lead our Branch Network. The Retail Regional Manager will provide management oversight, mentoring/coaching, and strategic insight to the Branch network to support the growth of the bank. The candidate must have a deep understanding of each branch’s clientele and specific market to propose new products and services to increase each branch’s footprint. Responsible for driving sales revenue, deposit growth, and customer retention. 

Essential Job Duties and Responsibilities:

Retail Leadership:

• Provide guidance and leadership to Branch Managers and Assistant Managers on operational and procedural requirements to ensure regulatory compliance, audit readiness, and extraordinary client service/experience.
• Lead conversations to coach staff on how to have meaningful and relationship-building conversations with customers and how to build customer pipelines.
• Coordinate weekly branch staffing calendar for the entire branch network.
• Serve as an escalation point for all complaints from our clients that need management attention.
• May act as an intermediary for internal risk issues when needed.
• Conduct weekly/biweekly meetings with subordinate teams and report any operational deficiencies, as well as report issues that may present additional risk to the bank. 
• Perform both announced and unannounced visits to each branch location, on a quarterly basis, to engage personally with team members.
• Ensure that each location follows both the bank’s policy and procedures as well as any local laws or policies that must be adhered to.
• Attract and retain skilled associates, focusing on career development and internal mobility throughout the company.
• Approval responsibilities related to wires, overdrafts, customer refunds, and fee waivers.

Sales:

• Develop, enforce, and track the bank’s retail sales plan.
• Focus on the production of new deposit, loan, and cash management solutions.
• Collaborate with senior management to establish and achieve meaningful production goals.
• Achieve bank-wide goals through new business development, referrals, and retention of account relationships.
• Key leader representing the bank in community events, town halls, and local sponsorships.

Management:

• Responsible for the creation of distribution for departmental reports and the ability to communicate and present complete, detailed reports for branch portfolio fluctuations.
• Approve Payroll timecards, time off requests, performance reviews, and performance action plans for branch management and retail staff.  
• Serve in a supporting role, advocating for branches concerning operational and security-related policies and procedures.
• Show responsibility and accountability as a risk manager by understanding, reporting, responding to, and managing situations that put the bank at risk.
• Consistently seeks new and innovative ways to improve the Retail Bank’s performance (sales, service, operations)
• Collaborate with marketing, operations, and senior management to increase Retail Banking performance as well as provide suggestions to senior management for competitive products and services.
• Responsible for compiling the weekly rate market survey and proposing interest rate changes for discussion at the bank’s ALCO committee.
• Assist with special projects and tasks as directed

Education and Experience:

• Bachelor’s degree in business management, finance preferred, or 5 plus years’ experience in regional Branch Management, Sales or Operational Management, preferably in banking or banking-related industries.
• Strong knowledge of banki