Personal Computer/Network Technician

TARGET CLOSE DATE:

05/02/2025

PAY GRADE:

Grade 23

TYPE:

Full time

JOB SUMMARY:

Personal Computer (PC)/Network Technicians are responsible for providing computer and network-related solutions for end users within their respective organizations. Employees in this position install and maintain computer hardware/software, provide technical support and troubleshooting suggestions for end users, diagnose various technical problems (e.g., connectivity issues, malfunctioning peripherals), provide user-oriented training, and participate in professional development activities (e.g., research, seminars) to stay abreast of current trends and innovations in their field. PC/Network Technicians work almost exclusively in an office setting using standard office equipment (e.g., computer, phone, copier) and have no supervisory responsibilities to subordinate personnel.

COMPENSATION & BENEFITS:

Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more.

Applications for this position will be considered for the following Merit System employing agencies. The pay range for this job varies depending upon the Merit System employing agency.

Bessemer $50,148 - $77,792
Birmingham $51,729 - $80,225
Gardendale $59,176 - $91,811
Health Department $57,449 - $89,128
Homewood $57,761 - $89,606
Jefferson County $56,347 - $87,401
Mountain Brook $63,960 - $99,236
Personnel Board $51,500 - $79,913
Vestavia Hills $59,508 - $92,310

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position:

Option A:

• Experience repairing and replacing, computers, and/or computer hardware (e.g., internal components, peripherals).

• Experience troubleshooting computer networking issues on a computer using system tools (e.g. command line prompts for ping, ipconfig, tracert, speed tests).

• Experience using networking diagnostic tools and equipment to troubleshoot networking issues (e.g., toners, cable tester).

• Experience with Windows 10 or higher including installation, configuration, and troubleshooting of the operating system and applications.

• Experience with Remote Desktop or similar tools (e.g. SCCM, Cisco, WebEx, Quick Assist, etc.).

Option B:

• Associate's degree in Computer Repair, Computer Networking, or related field.

Option C:

• Computer Information Systems Certificate (e.g., Networking, Computer Repair, CompTIA A+).

PREFERRED QUALIFICATIONS:

The following are job-related qualifications deemed desirable by Merit System agencies. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.

• 2-3 years of experience as a PC Network Technician.

TYPICAL JOB DUTIES:

• Conducts research to determine the software/hardware need of users and departments in order to make informed decisions and recommendations to users and management regarding future software and hardware purchases.

• Maintains computer systems, peripherals, and relevant equipment by installing updates and replacing and repairing computer hardware equipment according to end-user requirements to ensure equipment is performing as expected.

• Troubleshoots and diagnoses connectivity issues and technical problems with software, operating systems, and hardware using diagnostic software, equipment, and vendor recommendations for repair in order to resolve problems and restore equipment and system functionality.

• Installs and configures software, hardware, and computer peripherals on personal computers using manufacturer specifications in order to meet end user needs.

• Conducts end-user training by demonstrating proper equipment use, creating user guides and instructing users on equipment use in accordance with manufacturer specifications in order to ensure equipment is being used appropriately.

PHYSICAL DEMANDS:

Job involves physical exertion required for sustained periods of light physical activity such as walking or standing. May involve occasional light lifting of items or objects weighing up to 25 lbs.

WORK ENVIRONMENT:

Work is conducted almost exclusively indoors in an office setting and involves use of standa