Loan Advisor ( Saturday Schedule)

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, we are looking for a motivated individual to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service.  

In long, you will:

- Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations

- Contact or attempt contact with customers who are delinquent

- Collect past due payments and negotiate payment plans while maintaining positive relationship with customers

- Maintain positive working relationships with the Loan Servicing team

- Meet or exceed production goals

- Performs other related duties as assigned  

So What Kind of Folks Are We Looking for?

- Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.

- Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together.

- Love of listening. We need folks that listen with the intent to understand, not just reply.

- Timely. We don’t believe in being “fashionably late”.  You’ll need to adhere to regular and predictable attendance.

- Level headed. You’ll need the ability to maintain personal composure when confronted with a difficult situation.

- Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.

- Positive emotional resilience. Problems will arise.  We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.  

The Specifics.

- High School Diploma or GED

- 2+ years of experience in collections, customer service, sales, or retail industry

- Professional and persuasive communication and negotiation skills.

- Value and embrace diversity.

- Required to work every Saturday from 6am to 3pm. Two schedules to choose from:

• M-F 8am-5pm (Days off: Thursday/Sunday)
• M-F10am-7pm(Days off: Wednesday/Sunday)

- Located on-site in our exciting contact center in Mesa, Arizona. 

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!<