Senior Services Engagement Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

YOUR FUTURE ROLE     
 
We are looking for a SS&D Sovereign Large Customer Program Senior Specialist (f/m/d) to join our global team. This position is part of the new Sovereign Alliances unit within the Sovereign Services & Delivery (SS&D) organization that combines all Sovereign Cloud deliveries at SAP.      

 

Your responsibilities include:  

• Support IT implementation programs for a large customers in regulated industries e.g. aerospace and defense
• Manage action item tracking and analyze progress to proactively identify delays or gaps in all sovereign delivery streams
• Proactive screening for escalation for interactions or delivery items with escalation potential
• Track and document all external facing efforts regarding large customers in post-sales during the stage of Sovereign Cloud delivery
• Manage alignment between all internal stakeholders and respective project management activities
• Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer’s complex IT landscapes
• Support identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP
• Support identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams

 

YOUR QUALIFICATIONS

• Bachelor’s degree or equivalent
• 6+ years of professional experience

• Experience in customer program management
• Experience in aerospace and defense industry is a plus
• Experience in IT implementation programs
• Experience with SAP products is an advantage  
• Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
• Ability to manage multilevel stakeholders and streamline communications
• Excellent communication and liaison skills

ABOUT THE TEAM
SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.

 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, a