Staffing Operations Manager

Superside is seeking a Staffing Manager who is driven by impacting solutions, has a passion for data, and possesses strong communication and stakeholder management skills. This role is key to enhancing our creative services.As a member of our growing team, you'll play a vital role in our Customer Enablement area, focusing on managing strategic staffing projects to ensure our customers have top-notch teams for their creative projects that can be staffed in little time. You'll generate valuable and actionable insights and lead their implementation to make an impact on our operations.Reporting to the Head of Staffing Operations, you’ll make significant contributions to a crucial part of Superside, working with team members at every level to make a positive impact throughout the organization.

What you’ll do

• Play a pivotal role in the Staffing team by contributing to redefining staffing strategies to enhance customer satisfaction together with senior management
• Independently lead and drive the achievement of OKRs (content and process), which are established in collaboration with senior management in Staffing Operations
• Conduct hypothesis-driven data analysis (80/20 approach) and oversee KPIs to guarantee that our teams are the best suited to consistently deliver an exceptional customer experience
• Proactively identify operational challenges and spearhead the development of enhancements within staffing operations, encompassing processes, data, and technology
• Autonomously manage relationships with stakeholders within the broader organization
• Gather feedback and insights to champion continuous improvement efforts and strategic initiatives
• Cultivate a deep understanding of our operational processes to serve as a knowledgeable resource for staffing operations and other teams

What You'll Need To Succeed

• 4-5 years of experience in strategy or operations (at a tech start-up/scale-up is a plus)
• Excellent English verbal and written communication skills
• Excellent spreadsheet skills (analytics skills in tools such as SQL, R, and Python is a plus)Outstanding attention to detail
• High personal standards for quality, accountability, and reliability
• Willingness to learn and quickly adapt to changes in a fast-paced environment
• Excellent stakeholder management skills with the ability to interact successfully with many stakeholders and the emotional intelligence needed to handle delicate situations
• Great project management skills, owning your projects independently from start to finish
• Management consulting experience is a plus

Our biggest challenge right now
Our people and processes have enabled Superside to scale quickly in the last few years. Looking at our next horizon of growth, our aim is to have a more data-driven and scalable approach when it comes to our Staffing Operations. This is a high-impact Operations Excellence Manager role and calls for someone who combines great problem-solving, a logical and critical mind and empathetic stakeholder management skills..

About Superside
Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.