Strategic Business Transformation Director - GTM

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Enterprise Transformation team drives large scale transformation from start to finish and serves as a connector across the organization to ensure realization of intended business outcomes. As part of company-level Portfolio planning, we drive our company’s top priorities through project intake and assessment, portfolio planning, prioritization, and performance reporting. We then align collaborators on program governance, roadmaps, project plans, scope, and delivery across impacted groups. We also ensure adoption, and implement strategic change, communication and enablement strategies to drive behavioral change and adoption of new processes, policies, technologies and ways of working. In this role, you will lead and run transformation initiatives focused on improving GTM policy, processes, systems and data in partnership with Sales, Marketing and Customer Success teams.

This position is an individual contributor role reporting to Vice President, Enterprise Transformation and Program Office.

Responsibility

• Lead high-impact initiatives to improve policies, processes, systems, and data in collaboration with sales, marketing, tech, and customer success teams
• Align transformation programs with bold goals to boost renewals, growth, and new GTM motions
• Present to top leadership, build consensus, and confidently drive decisions about solutions, policies and procedures that shape the future
• Rally cross-functional teams to deliver strategic transformations that create real impact aligned to organizational strategy
• Guide GTM partners with expertise, transforming attitudes and leading them through the journey
• Create and manage project management artifacts including project plan, issues and risks log, and status updates
• Plan workshops and communicate key action items and decisions across functions
• Drive collaboration with project sponsors to plan project objectives, scope and deliverables
• Lead by example and foster collaboration, growth, and an atmosphere of excellence
• Analyze and improve GTM workflows, including lead generation, pipeline management, goaling, opportunity and deal lifecycle, forecasting, compensation, renewals, expansion, customer success and retention journey
• Collaborate with senior leadership to align GTM transformation initiatives with overarching business goals and strategic objectives
• Leverage data-driven decision-making processes to enhance program execution, ensuring informed strategies, optimized performance, and measurable outcomes for GTM processes and experience
• Align cross-functional GTM teams and feedback loops to deliver a seamless customer journey from acquisition to retention
• Champion the implementation of new tools and technologies to enhance operational efficiency and decision-making
• Leverage PMO tools and methodologies to implement and handle scope, timelines, risks, and resources
• Facilitate timely and accurate executive communication to broad audiences
• Liaise between executives and operational teams to drive alignment and clarity
• Lead across regions and cultures, ensuring global alignment to achieve outcomes
• Implement mechanisms for continuous feedback and improvement
• Build frameworks for tracking and reporting business performance, driving data-informed decisions
• Lead the evolution of systems and processes to support company growth and prepare for the next stage of maturity
• Drive initiatives with an outside-in approach, prioritizing exceptional user experiences

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business