Regional Director, Stores

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.   As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.   We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

As Mejuri’s Regional Director of Stores, you will be  responsible for the in-store experience and business performance within multiple stores in the market leading a high performing team of District and Area Managers. Reporting to the SVP of Retail, you will be responsible for strategy of growth and performance of the retail business in your region to maximize results and Key Performance Indicators (KPIs). You will lead, develop and motivate your leadership team to drive individual and team performance and profitability, while fostering a strong sense of Mejuri's culture and values. You will be a key conduit between head office and the stores building effective relationships and facilitating excellent partnerships throughout the company. You will identify opportunities to enhance the retail experience through our offerings/services, increasing profitability and offering a best in-class customer experience.

You will manage and provide oversight of your region including all aspects of profit, people, and process  within your market, partnering with People Operations, Retail Operations, Marketing and Merchandising departments to exceed targets. You are people & client obsessed and have a passion for helping store teams drive exceptional and consistent customer experiences through leading by example, planning, coaching & developing high- performing teams.

What you'll do:

Revenue & Profitability: 

• Responsible for the financial health and profitability of all stores within your area, driving revenue and exceeding targets. 
• Responsible for managing store’s spend & seeks opportunities to minimize costs.
• Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the SVP, Retail to achieve ideal targets. 
• Support District and Area Managers in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement. 
• Responsible for mitigating risk within stores, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink. 
• Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales. 

People:

• Ensure that we have the right people in the right positions at the right time and in the right quantities across your stores
• Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business 
• Validate and participate in the successful integration and onboarding of new talent to our store leadership  teams.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.
• Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
• Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities 
• Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance 
• Validate that high performing employees are retained and low performing employees are amicably exited.
• Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise

Customer Experience:

• Lead by example and vali