Dispatcher - Customer Service

Company Description

Fiber Reclaim, Inc. DBA Inland Transportation Services is a wholly owned subsidiary of Inland Empire Paper Company out of Spokane, Washington est. 1911. We operate a full-service logistics company that proudly employs a team of logistics professionals including truck drivers who operate on a full-time basis as regulated by the DOT.

Job Description

Fiber Reclaim, Inc. is seeking a logistics professional to oversee the daily responsibilities of planning, assigning, and completing loads to a group of truck drivers. This position is primarily M-F 7am-4pm (On-site), but will require after hours and weekend oversight and connectivity (Remotely).

Responsibilities:

Planning

• Acts as the first point of contact for Customers, Shippers, Receivers and Truck Drivers.
• Responsible for planning/execution of weekly available loads, assigning them to available drivers based on timing objectives that will optimize a driver’s weekly mileage and hours of service to meet customer needs. Reshuffling as required.
• Actively foster profitable lane development.
• Demonstrate an understanding of DOT regulations, proper hours of service, and weight requirements/restrictions for loads and corresponding equipment.
• Work with freight brokers, choose, and negotiate the highest possible spot market freight rates, on-board and update and complete required load paperwork.

Truck Dispatch

• Answer inbound calls, resolve concerns and redistribute where needed.
• Communicate with drivers via dispatch software, email, text, and telephone.  Help drivers solve issues preventing them from driving.  Delegate issues as required.
• Work to solve driver maintenance issues as they arise. Direct drivers to our preferred vendor for service.
• Generate and manage orders to completion in our Transportation Management System (TMS).
• Manage Prophesy software by keeping loads up to date and updating customer and rate databases.
• Available after hours and on weekends to assist a driver when it is needed. 

General & Administrative

• Understand/learn safe, legal practices to ensure drivers are operating properly.
• Ensure drivers understand and are utilizing proper company procedure and policies for things such as insurance/accident claims, workplace injuries, vacation request, sick leave, etc.
• Schedule the ONP calendar.
• Recruit and retain drivers.
• Coach Drivers on better practices, based on feedback from resources (Co-workers, experience, ELD, TMS, HOS, etc.)
• Reconcile and complete orders on both Driver and customer side to support Bookkeeper.
• Prepare driver paperwork.
• Update weekly.
• Participate in daily/weekly monthly meetings, reviews, and training.

Qualifications

• Preferred 3 years of logistics and or customer service experience.
• An energetic, hardworking, accountable, and proactive personality is required.
• Needs to work in dynamic situations with a sense of urgency.
• Ability to learn quickly and work within a team to track multiple processes through varying levels of completion once properly trained.
• Demonstrate high levels of multitasking and time management skills while continually re-prioritizing urgencies.
• Excellent communication and interpersonal skills. Experienced organizational and communication abilities; (phone, email, text, spoken, etc.).
• Strong typing and computer communication skills (Email, Microsoft Office, etc.).
• Work well in a team or individually.
• Our expectation is for the proper candidate to be observant, self-aware, confident, analytical, efficient worker, driven, motivated, pro-active, reactive, efficient, problem solver, accountable and hold others accountable.
• Social media, marketing, apps web-based applications experience preferred.

Additional Information

The Customer Service Dispatcher is a salaried, non-exempt position. The pay range is $47k to $58k per year, depending on experience. Fiber Reclaim, Inc. offers excellent benefits to employees and their families, including medical, dental, vision, life insurance, a 401(k) retirement plan, 13 paid holidays per year, and paid vacations (pro-rated the first year based on hire date). 

https://iepco.com/transportation/