Sales Operations Coordinator

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Sales Operations Coordinator is responsible for enhancing the effectiveness and efficiency of the sales organization through data-driven insights, operational coordination, and cross-functional collaboration. This role supports sales performance, inventory optimization, and customer satisfaction by bridging Sales, Supply Chain, Customer Service, Finance, and Operations.

A core focus of this role includes proactively identifying and managing slow-moving and obsolete inventory (SLOBS), improving inventory health, and driving structured processes to maximize recovery value while minimizing risk.

The ideal candidate is analytical, detail-oriented, and proactive, with the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities

Inventory Management (SLOBS & Optimization)

• Monitor aging inventory and identify slow-moving, excess, and at-risk stock

• Proactively detect inventory risks early in the lifecycle to maximize recovery value

• Develop and execute inventory reduction strategies with Sales, Marketing, and Supply Chain

• Coordinate promotions, liquidation strategies, and alternative channel strategies to drive sell-through

• Analyze inventory trends and recommend actions to improve inventory health and working capital performance

• Track and report on inventory reduction initiatives and outcomes

• Classify inventory based on key risk attributes such as lifecycle status, demand variability, packaging changes, and shelf-life constraints

Sales Operations & Customer Coordination

• Support day-to-day sales operations, including order management, reporting, forecasting, and process coordination

• Develop and maintain dashboards, KPIs, and reporting tools to track sales performance, customer trends, and operational metrics

• Analyze sales and performance data to identify revenue opportunities and operational efficiencies

• Assist with forecasting, demand planning, and pipeline tracking activities

• Serve as a key coordination point across Sales, Supply Chain, Customer Service, and Operations

• Monitor order status, backorders, allocation issues, and supply constraints; proactively communicate risks and resolution plans

• Support replenishment planning and execution for key customer accounts

• Assist in resolving customer issues related to inventory availability, shipment delays, and fulfillment gaps

• Partner cross-functionally to enhance customer experience and improve operational responsiveness

Customer & Business Enablement

• Serve as a trusted advisor to Sales and Customer teams by translating analytics into actionable insights

• Lead cross-functional problem solving with Sales, Finance, and Supply Chain

• Identify opportunities to convert at-risk inventory into commercial actions (e.g., promotions, re-routing, alternative channels)

• Support customer-specific strategies to improve sell-through and reduce exposure

• Partner with stakeholders to identify root causes of performance gaps and drive solutions

Decision Frameworks & Governance

• Design and implement structured decision frameworks for managing inventory risk

• Define decision rights, escalation paths, and trade-off guidelines balancing financial recovery and customer impact

• Establish governance forums to review inventory exposure and track actions

• Develop decision trees for inventory disposition (e.g., discount, hold, reallocate, write-off)

• Implement clear RACI models across stakeholders

Analytics, Reporting &am