Enterprise Technical Advisor, (Post-Sales Customer Success) [IC2 - IC3]

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. 

We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.

We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.

Here’s how we’re making a difference:

• Accelerating developers with AI agents that deliver insights and precision—enabling 5x faster test creation, 30% increase in merge requests, and saving 20 minutes per developer daily.
• Automating repetitive tasks, from remediating vulnerabilities (saving teams 1,000+ hours annually) to speeding up migrations that would take years to months. 
• Enabling innovation by addressing complex problems like automated bug triage, vulnerability detection, and AI-driven code reviews seamlessly integrated into workflows.

Trusted by 7/10 top software companies by market cap, 4/6 top US banks and many of the companies leading global innovation, like Stripe, Indeed, Tesla, and 1Password, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development.

If you’re passionate about solving the hardest problems in software and shaping the future of technology, join us. Let’s build something extraordinary together.

Location

🌎 While we are an all-remote company and hire almost anywhere in the world, we have a requirement for this person to reside in San Francisco, CA or Denver, CO.

Preferred locations:

• Denver, CO
• San Francisco, CA

We do not subscribe to “I do my best work when I work 40 hours a week.”  People we hire at Sourcegraph believe that building outstanding things means working very hard — smarter and more hours than the competition.

Why this job is exciting

You will have responsibility and growth potential in helping us shape and build our young team. As an Enterprise CSM (note: we refer to this role as an Enterprise Technical Advisor), you will manage the relationships with roughly 15 Enterprise customers. You’ll ensure your customer's developers love our product, remain happy customers and grow month over month. You'll also help our customers solve technical problems while driving key metrics like adoption, usage/consumption, NPS, NDR (Net Dollar Retention) and renewal rate.

📅 Within one month, you will…

• Start building a trusting relationship with your team and partners on Customer Engineering (pre-sales, Sales, and Support teams)
• Learn about our product, our value proposition, our customers & use cases, our team, and our processes.
• Join or review customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.
• Be assigned your first customers with whom you’ll begin to establish trusted relationships to earn and maintain credibility.

📅 Within three months, you will…

• Meet regularly with your customer champions and advocates; establish yourself as their key point of contact.
• Ensure your customers derive maximum value from their investment in Sourcegraph; develop account success plans based on insights and needs where necessary.
• Develop and implement tailored programs and playbooks, contributing to internal team strategy, that provide continued value to our customers and ensure long-term growth beyond just your assigned customers.
• Provide recommendations based on the customer's infrastructure and use cases, and provide feedback to internal teams as the voice of your customer.

📅 Within six months, you will…

• Drive the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, renewal, and expansion.
• Engage customers in product betas,