Staff Technical Product Manager-Workshop Operations
Scout MotorsAbout the role
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.
The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.
At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.
Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!
Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager – Workshop Operations, you will lead the execution of Scout’s digital workshop operations ecosystem, with a strong focus on Scout’s internal service appointment management and service tracking digital products.
This role is critical in the pre–Start of Production phase and is focused on building foundational workshop and third-party integrations from the ground up. Own Scout’s digital products that support service appointment management, including service tracking for Scout workshops and mobile service network. You will work closely with Aftersales Business, Retail Operations, and IT to deliver scalable, reliable, and operationally sound solutions across Scout’s direct-to-consumer retail network.
What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Define and Lead Strategy
- Own the product vision, strategy, and roadmap for digital workshop operations platforms, centered on appointment management and internal Scout service systems.
- Define and drive early-stage definition and execution of appointment management ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.
- Champion a modern, API-first, data-driven approach to Scout’s service operations that prioritizes system reliability, operational efficiency, scalability and ease of use for Scout’s direct-to-consumer retail network.
- Be accountable for the appointment management performance across Scout’s direct-to-consumer retail network, ensuring reliable, consistent service execution at every location.
Service Operations - Problem Solving
- Navigate high levels of ambiguity inherent to 0–1 product development, making informed tradeoffs while requirements, partners, and operational constraints evolve.
- Ensure critical data like service estimates, service orders, labor operations, parts, VINs, mileage, warranty eligibility, and service outcomes, remains accurate and consistent between the appointment management and other Scout systems and product landscape.
- Support operational scalability as Scout’s retail footprint grows, and Scout Workshop processes mature.
- Steer integrations that enable consistent service execution independent of location, reducing operational variability and reliance on manual process differences.
Lead Product Development
- Lead end-to-end product development for appointment scheduling, management and real-time service tracking capabilities, from initial discovery through delivery and continuous improvement.
- Partner directly with external partners and providers to:
- Define techni
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