Bath + Kitchen Showroom Sales Coordinator

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Position Description – Showroom Sales Coordinator

Position Purpose

The Showroom Sales Coordinator provides support services to Showroom Sales and Outside Account Managers to assure proper flow of paperwork, and that the order process and delivery process occurs as expected. Delivers customer service assistance as needed to assure customer satisfaction.

Major Tasks, Responsibilities and Key Accountabilities

• Places calls to confirm delivery dates and order validity 48-72 hours prior to scheduled delivery of product
• Researches issues and responds to phone calls regarding sales orders from customers, job superintendents, builders, and sales personnel prior to delivery
• Schedules deliveries, checks availability of product, and communicates with salesperson as necessary
• Resolves customer service issues by research and communication with purchasing, warehouse, salesperson, order manager, and customers
• Must collect COD balances before product delivery
• Enters quotes, sales orders, and credit orders from assigned salesperson into system and inspects orders for model and pricing accuracy
• Responsible for initiating “pre-inspection” process and scheduling for orders requiring custom installations
• Proactively manages open order report to ensure accuracy of need dates, which in turn affects inventory productivity
• Input information with a high degree of accuracy and speed
• Participates in industry product training classes to ensure application knowledge is up to date

Preferred Qualifications

• Six months to one-year related experience
• Excellent verbal and written communication
• Strong computer skills; MS Word, Excel and Outlook

Knowledge, Skills, Abilities and Competencies

• High school diploma or GED equivalent required
• Associates degree (AA) or equivalent from two-year college or technical school desired
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Ability to work independently, but also work as part of a team
• Ability to prioritize work within a multi-tasking and fast paced environment
• Strong follow-up skills
• Ability to learn new procedures, and be comfortable with new technology

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

• Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
• Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
• Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
• Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
• Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
• Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. 

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance

• Flexible Spending Accounts a