Sr Advisor, Collaboration End User Computing

 

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

 

Nutrien is a leading provider of agricultural products, services, and solutions. With nearly 25,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

 

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

 

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

 

Our Information Technology team plays a critical role at Nutrien, enabling our business with the technology needed to advance toward our digital future. In addition to managing the systems and tools that keep our company running, we enable Nutrien’s tech strategy and run Centres of Excellence in Cloud, Cybersecurity, Automation, and SAP, as well as a Centre for Acceleration in Data in Analytics. 

 

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

 

Reporting to the Senior Manager of End user computing, you will be a lead subject matter expert for Collaboration services with a primary focus in Microsoft’s O365 Online of applications.

 

What you will do:

•    Develops and oversees successful execution of strategic roadmap for Collaboration products maintaining global, business, and technology alignment as user requirements and product capabilities evolve
•    Maintains current product knowledge for collaboration products with focus of future releases to ensure organizational readiness with change and user adoption
•    Acts as a lead resource in oversight of projects relative to Collaboration area to ensure project implementation is in alignment with enterprise strategy and architecture, further ensuring outcomes are realized as planned
•    Acts as a lead resource in guiding operational teams to ensure stability of services; will often provide guidance during major incidents to lead resolution and ensure RCA is delivered with resolution items completed. Lead efforts to collect data, conduct analysis, develop, and implement solutions to resolve incidents
•    Provide implementation, troubleshooting, maintenance, and monitoring oversight with an outsourced IT support organization
•    Maintains oversight of Collaboration domain ensuring key indicators of service health are as expected
•    Primary liaison for service providers with regard to Collaboration products. i.e. Main PoC for Microsoft account team in working with Nutrien for applications such as Teams
•    Interfaces with dependent IT teams where Collaboration services are utilized or integrated with.  Commonly works with the Network and Cloud teams for interoperability with non-Microsoft platforms such as Cisco’s Unified Communications
•    Work with peer IT teams to deliver projects dependent on collaboration services leading change for implementation
•    Collaborate with peers and other service lanes to drive quality analysis addressing impactful issues such as slow connections and user experience issues
•    Support customer requirements in a 24/7/365 environment and be able to provide on-call support during after-hours outages (on a rotating basis)
•    Support issues related to Exchange group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox or distribution list owner
•    Support requests for eDiscovery in O365 data platforms such as Exchange, OneDrive, and SharePoint
•    Provide guidance for data retention strategies within user environments and O365 (Exchange, OneDrive, SharePoint)
•    Interface with Microsoft for Tier 3 support
•    Occasional use of PowerShell to fulfill automation tasks

 

What you will bring:

•    Bachelor’s degree from accredited university in relevant discipline 
•    6+ years of relatable experience
•    Strong ability to think strategically with a centered theme of the end user experience across multiple geographies and business units
•    Initiative to define and oversee implementation of a new solution. Starting from the business problem, deriving necessary architecture or platform changes, define successful outcomes, and lead execution and change management
•    Customer oriented mindset to execute with business awareness for prioritiza