Customer Operational Expert (OPEX)

Company Description

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

https://www.bosch.us/careers/why-bosch/culture-and-benefits/
https://www.myboschbenefits.com/public/welcome

Job Description

In the role of a dedicated customer operational expert (OPEX), you will support a critical customer of the Bosch Automotive Aftermarket division by managing the end-to-end operations.  From customer order acceptance, monitoring all the way through all the Bosch system touch points, and confirm the proper receipt at the customer warehouse.  You will utilize SAP and the Customer's own portal, then work with cross functional teams in product management, sales, and logistics, to ensure adherence to the customers strict order handling requirements.  It is essential to quickly identify and remove any roadblocks prohibiting perfect shipment.  Key Performance indicators are fill rate, on time delivery, and percentage of orders being accepted through the customer book in process (first time receipt).

Qualifications

• Bachelor’s Degree or equivalent relevant experience required
• 2 years of customer service / supply chain / logistics experience
• Self-motivated, team player, with excellent communication skills
• Proven track record of problem solving using data and analytics
• Excellent Microsoft excel skills, experience in SAP or Power BI a plus

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability (30 day waiting period)
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, powertools, thermal products like tank-less water heaters and more