Agribusiness Senior Claims Assistant

Job Description

 

Job Title:              Agribusiness Claim Assistant

 

Department:         Agribusiness

 

Reports to:           Agribusiness Claim Manager

 

Classification:      Exempt

 

Date:                     04/01/24

 

Purpose:               Assist with claims processing and to perform other tasks to ensure the efficient operation of the Agribusiness Claims Department.

            

Job Duties and Responsibilities:

 

• Enters claim data into the computer system, set-up new claim transmittals, index all injury claims, etc. in a timely manner.
• Process reserve and payment transactions, including recoveries as needed.
• Index and match mail/correspondence to pending claim files.
• Answer telephone inquiries from agents, adjusters, field personnel, etc. and direct callers to appropriate staff members. 
• Distribute mail to claim team members.
• Answers routine questions regarding claim procedures and handling from agents.
• Generate, print and distribute claim acknowledgements to agents on all new claim assignments.
• Request police reports, medical reports and all other reports as needed.
• Generate, print and distribute various reports and quality control documents as requested by the Claim Manager.
• File quality control reviews and documentation.
• Performs other job duties as necessary.

 

 

Knowledge, Skills, and Abilities

 

• Knowledge of or the ability to learn the claim processing system and quality control procedures of the Agribusiness Claim Department.
• Familiarity with Microsoft products, especially Excel. 
• Ability to read and understand company procedure manuals and apply information to work tasks.
• Ability to organize and prioritize multiple tasks.
• Ability to train new and existing staff.
• Ability to effectively communicate and maintain business relationships with Company personnel, agents, outside resources, and customers.
• Ability to analyze issues, organize, prioritize, adapt to changing work assignments and provide prompt service is essential.
• Ability to learn the Company terminology, processes and systems.
• Ability to learn and develop skills in the use of department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to remain calm and professional.
• Ability to work from oral and written communications.
• Ability to work independently with limited supervision and follow assigned duties through to completion.
• Ability to work well with people in a team environment.
• Ability to maintain confidentiality.
• Ability to assist in other work-related areas as required.

 

 

Physical and Mental Demands

 

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Work Environment

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Chubb Agribusiness claims currently operates on a 3/2 hybrid schedule with 3 days in the office and 2 days working from home. 

 

Job Qualifications

 

High School or GED required and 1- 3 years in a general office environment. 

 

Note: 

 

This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regula