Improvement Program Manager - Global Strategic Initiatives (Services&Care)

<p>The Improvement Program Manager will lead global strategic initiatives within the Services &amp; Care organization, driving operational excellence across all S&amp;C units. This role focuses on <strong>taking complex problems, innovating potential solutions, and converting ideas into actionable programs</strong>. The candidate will develop program charters and manage initiatives from <strong>ideation through execution and completion</strong>, ensuring alignment with S&amp;C management expectations and delivering measurable impact.</p><p>This position will enable Nokia to accelerate strategic initiatives, improve resiliency, and enhance customer satisfaction. Success in this role will demonstrate the ability to innovate, execute, and deliver programs that meet or exceed S&amp;C management expectations.<br/><br/> </p> <p><span lang="EN-US"><strong>Key Responsibilities:</strong></span></p><ul><li><span lang="EN-US"><strong>Problem-Solving &amp; Innovation:</strong></span><ul><li><span lang="EN-US">Analyze critical business challenges and design innovative solutions that enhance service delivery and customer experience.</span></li><li><span lang="EN-US">Facilitate ideation workshops and translate concepts into structured improvement programs.</span></li></ul></li><li><span lang="EN-US"><strong>Charter Development &amp; Governance:</strong></span><ul><li><span lang="EN-US">Draft comprehensive program charters outlining objectives, scope, deliverables, and success metrics.</span></li><li><span lang="EN-US">Establish governance frameworks and secure stakeholder buy-in for execution.</span></li></ul></li><li><span lang="EN-US"><strong>End-to-End Program Ownership:</strong></span><ul><li><span lang="EN-US">Drive initiatives from concept to completion, ensuring milestones are met and outcomes align with strategic goals.</span></li><li><span lang="EN-US">Manage multi-stream projects across diverse units (within S&amp;C in collaboration with other CNS units).</span></li></ul></li><li><span lang="EN-US"><strong>Stakeholder Engagement:</strong></span><ul><li><span lang="EN-US">Collaborate with senior leadership and cross-functional teams to ensure alignment and timely decision-making.</span></li><li><span lang="EN-US">Communicate progress, risks, and mitigation strategies effectively.</span></li></ul></li><li><span lang="EN-US"><strong>Continuous Improvement:</strong></span><ul><li><span lang="EN-US">Identify process bottlenecks and implement optimization strategies.</span></li><li><span lang="EN-US">Promote best practices and foster a culture of innovation within Delivery Excellence.</span></li></ul></li></ul> <p><span lang="EN-US"><strong>Required Qualifications:</strong></span></p><ul><li><span lang="EN-US">Proven experience in <strong>program management</strong> and <strong>innovation-driven initiatives</strong> within telecom or technology services.</span></li><li><span lang="EN-US">Strong ability to <strong>translate problems into actionable solutions</strong> and manage ideation-to-execution cycles.</span></li><li><span lang="EN-US">Expertise in multi-stream program coordination and stakeholder management.</span></li><li><p><span lang="EN-US">Familiarity with <strong>process improvement methodologies</strong> (Lean, Six Sigma, Agile).</span></p><p><span lang="EN-US"><strong>Preferred Skills:</strong></span></p></li><li><span lang="EN-US">Strategic thinking with a strong innovation mindset.</span></li><li><span lang="EN-US">Excellent communication and influencing skills across senior levels.</span></li><li><p><span lang="EN-US">Ability to thrive in a fast-paced, transformation-driven environment.</span></p><p><span lang="EN-US"><strong>Measurable KPIs &amp; Success Criteria:</strong></span></p></li><li><span lang="EN-US"><strong>Program Delivery:</strong> </span><ul><li><span lang="EN-US">100% of initiatives delivered within agreed timelines and scope.</span></li><li><span lang="EN-US">≥90% stakeholder satisfaction on program governance and communication.</span></li></ul></li><li><span lang="EN-US"><strong>Innovation Impact:</strong> At least <strong>2 new solution concepts implemented per year</strong> that deliver measurable operational improvement.</span></li></ul> <p></p> <b>About Nokia</b> <br> </br> Join us in creating the technology that helps the world act together. <br> </br> We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future. <br/> <a href="https://www.nokia.com/careers/life-at-nokia/" rel="nofollow" target="_blank">Learn more about life at Nokia</a>. <br/> <br/> <b>About the Business Group</b> <br/> In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models