Player Services Administrator
Cherokee Nation BusinessesAbout the role
As a Player Services Administrator at Cherokee Casino Tahlequah, you will be responsible for supervising the activities of Player Services Representatives (PSRs), maintaining service standards, and ensuring compliance with all casino policies and gaming regulations. You’ll act as a key point of contact for guest interactions, staff training, and operational support, helping to create a welcoming and efficient gaming environment. This role requires strong leadership, communication, and organizational skills to manage multiple responsibilities without direct supervisory authority.
Oversee daily supervision and scheduling of Player Services Representatives
Monitor staff adherence to appearance, attendance, and conduct standards
Verify and approve jackpots and cancel credits
Resolve guest disputes professionally and escalate when necessary
Conduct casino head counts during assigned shifts
Train and evaluate new E-games personnel
Perform coaching sessions and corrective actions for team members
Recommend improvements to enhance employee and guest satisfaction
Maintain knowledge of casino games, promotions, and amenities
High School Diploma or GED required
Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles
Previous supervisory experience preferred
Strong customer service, communication, and organizational skills
Basic math proficiency and computer literacy (Excel, Word, Outlook)
Ability to obtain and maintain a state-issued liquor license
Completion of Alcohol Awareness training (CNE or equivalent)
Ability to obtain and maintain licensing from the appropriate gaming authority
Capable of standing and walking for extended periods and lifting up to 10 lbs.
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