Tax Director - Change Management

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

JOB SUMMARY

The Tax Change Management Director is responsible for leading the development and execution of the Change Management strategy. The Change Director is responsible for collaborating with Tax functional teams and business stakeholders to develop, maintain, and execute the change management strategy. The goal of this role is to develop a holistic change management strategy that successfully transitions key stakeholder groups from current to future state. This role collaborates with Change Management leaders and colleagues, operations, product teams, IT, other functional areas across RSM, and the field, as needed. The ideal candidate will have a proven track record of success leading high-performance teams, strong data analytics capabilities, a continuous improvement mindset, and a deep passion for the digital transformational journey.

ESSENTIAL DUTIES

• Responsible and accountable for creating and directing the change management strategy for assigned initiatives / projects.
• Acts as the primary liaison to the change sponsor, project manager, leadership, overall project team, and stakeholders.
• Understands the current and desired future state of the project/initiative and the project/initiative leader.
• Provides complete status updates weekly to the Change Management leader; escalates critical issues appropriately.
• Understands the application of the change management framework and supporting tools (e.g., Tear Sheet, Stakeholder Analysis, Change Impact Analysis).
• Assesses and determines if a project / initiative requires a change management plan.
• Collaborates with Tax functional teams and business stakeholders to develop, maintain, and execute the change management strategy and underlying plans.
• Directs and manages Change Management staff to develop and deliver the change management strategy and underlying resources / tools, according to project deadlines.
• Oversees and verifies change deliverables and project artifacts (validates drafts produced by team members).
• Actively pursues opportunities to increase change management acumen via informal / formal training.
• Helps transition work from project/product teams to the operations/business teams.
• Serves as a Performance Advisor including regular feedback, coaching, goal setting and training with assigned advisees.

EDUCATION / CERTIFICATION REQUIREMENTS

• Bachelor's Degree (preference given to Business, Technology or Accounting major)
• Certified Change Management Professional™ (CCMP™) (preferred)

JOB REQUIREMENTS

• Minimum 7 years’ experience in a large-scale implementation facing role, handling highly complex issues (required).
• Minimum 5 years’ experience working with leadership, managing managers and individual contributors (required).
• Minimum 5 years’ experience working on initiatives that require formal Change Management plans / deliverables (required). 
• Must be capable of dealing confidently and professionally at executive level and with customers (required).
• Results driven; high integrity; ability to influence, negotiate and build relationships; superior communications skills; make complex decisions and manage change (required).
• Effective cross-channel communication skills for differing audiences and situations (required).
• Prior public accounting experience with mid to large size firm(s) or other professional services experience (required).
• Prior management experience working within a national tax role in tax software, processes, or both (required).
• Awareness of regulatory requirements (7216 Consent, GLBA, GDPR) and InfoSec policies and procedures (preferred).

SUCCESSFUL CHARACTERISTICS / SKILLS

• Strategic, out-of-the-box thinker and problem-solving experience to assess, analyze, troubleshoot, and resolve issues.
• Excellent analytical skills, extraordinary attention to detail, and ability to present recommendations to product teams based on trends and patterns.
• Experience and passion for talent development, and proven experience leading teams through change and digital transformation.
• Passion for digital transformation and providing exceptional experiences both internally for our employees and