Senior AI Transformation and Operations Engineer

<div class="content-intro"><p>Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.</p> <p>At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.</p></div><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Gong is seeking a Senior AI Transformation and Operations Engineer who can operate at the intersection of business transformation and technical execution. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation, defining the AI strategy that creates sustainable competitive advantage while ensuring our enterprise AI operations are governed, consistent, and scalable.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You will partner cross functionally across Talent, Sales, Support, and Go-To-Market to identify the highest value AI opportunities, then drive them from concept to measurable business outcome. At the innovation level, you will shape high-level AI objectives and build proof-of-concepts that demonstrate real ROI. At the operations level, you will ensure our enterprise AI spend delivers maximum value. This is an individual contributor role designed for a "scrappy builder" who thinks like a business strategist and executes like an engineer.</p> <p><strong>RESPONSIBILITIES</strong></p> <p><strong>Innovation</strong></p> <ul> <li><strong>AI Use Case Identification: </strong>Identify the internal AI use cases that drive the most value</li> <li><strong>Proof of Efficacy:</strong> Build and deploy POCs independently to demonstrate ROI before scaling.</li> <li><strong>Business Partnership </strong>Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives m