Customer Advocate, Office of the CDIO

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

The Office of the CDIO partners with our CDIO, Chief Transformation Officers, and Digital Technology SVPs on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long term trusted relationships with key customers, accelerate our scale to $16B+ and help make ServiceNow the best place to work.

Role:

This is an extraordinary opportunity to partner daily with our Digital Technology SVPs to elevate CxO engagements, increase wallet share, and help drive adoption for customer success.

We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever.

This role will be part of the Office of the CDIO and partner closely with the CTO/CDIO Customer Advocates, field sales and product teams to help scale CDIO impact by creating and executing a customer engagement strategy.

This role will report to the Head of the CDIO Office.

What you get to do in this role:   

 Increase wallet share through prioritizing which Customers, Partners and events the Digital Technology SVPs engage with, working with regional sales leaders on which customers they should meet with and when

• Optimize the process for the SVPs with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, etc.
• Attend select customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
• Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the SVPs have a relationship with, develop nurturing campaigns etc.
• Help define how slides and visuals will enhance a narrative or customer story
• Develop key metrics and capture and analyze data to continuously improve impact of the SVPs customer engagements
• Parachute into complex customer situations as liaison for our SVPs when high visibility opportunities are at risk

• Elevate and scale CxO engagements through key events

• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organization
• Contribute to codification and sharing of best practices
• Build a foundation to scale events and speaking opportunities
• Partner closely with marketing, strategic events, sales to align on where our SVPs would be best suited for speaking engagements, hosting roundtables, speaking at ServiceNow Events
• Run all coordination leading up to the events including, audience acquisition in partnership with sales and marketing, narrative and content creation, onsite event support and post event managing all necessary customer follow ups in collaboration with sales
• Global travel for key events

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