Deputy Boutique Manager (m/w/d) Client Experience Frankfurt

Key Responsibilities:

 

Client Development & Client experience

• Program, curate and execute exceptional client experiences and build long term relationships
• You are managing and taking the responsibility for all clienteling activities for the team
• You engage and support your team members in building client action plans
• You assist the boutique leadership in monitoring the ROI for client relationship programs and define incentives accordingly
• Your responsibilities include checking the client engagement barometer, regular reporting and definition of incentives
•  

Traffic Management

• monitor and if needed adjust the welcoming and traffic management strategies
• Oversee the Care Service and Complaint management, you are the main contact in case of complaints
• Work on special creations and return management in close cooperation with the back of house and the headquarter

 

Boutique experience

• Monitors the boutique welcoming & flows’ fluidity (waiting time, space organization, clients’ journeys...), and co-leads the Continuous Improvement process
• Contributes to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellency: boutique’s identity, in-store experiences, VM & services
• Carefully monitors the Client Experience Barometer boutique performance, elaborate & implement the related action plans

 

 

What you will bring along

• 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
• Excellent communication skills in German and English
• Strong leadership skills and a keen sense for our customers
• Excellent analytical, organisational and interpersonal communication skills
• Resilient team player with a confident, open and appropriate demeanour
• Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management programme