EAP Management Consultant (Temporary Assignment - Remote)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The EAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

These openings support two paternal leaves with the following dates and hours, but you may sit in any timezone:

• 03/10/2025 - 07/11/25; 10am to 6pm EST
• 04/07/2025 - 08/10/2025; 8am to 4pm EST

What you’ll be doing: 

• Provide management consultation that enhances employee wellbeing and workplace effectiveness
• Coordinate critical incident response requests
• Deliver virtual critical incident response requests
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. 
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. 
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

What we expect from you: 

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Crisis management and SUD experience
• Familiarity with basic terminology and concepts used in employee assistance/human services programs
• EAP experience
• Experience delivering and coordinating critical incident response required
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new techno