Client Solutions Team Lead, CPG Food - Global Business Solutions - Chicago

Company Overview:

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Role:

The Client Solutions Team Lead will be responsible leading a team of individual contributors to achieve revenue goals and ensure flawless campaign execution within the CPG Personal Care & Home Vertical. They will report into the Client Solutions Industry Lead and serve as the advocate for the Vertical both internally and externally. They will manage and develop Client Solutions Managers and Planners and work closely with the Sales and Product teams. Success in this role requires a focus on project and relationship management, client education, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.



About the Team:

The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.



Responsibilities:

- Become an expert in CPG advertising and be able to clearly articulate how TikTok can best serve these clients

- Train team to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices, and ultimately grow existing business partnerships

- Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth and efficiencies and influence leadership decision-making

- Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business

- Coach and develop CSMs on consultative, data-driven campaign analysis and selling at scale

- Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs

- Work closely with product strategy to drive product innovation, collecting advertiser feedback