Employment Type:

Full time

Shift:

Day Shift

Description:

Trinity Health Mid-Atlantic is seeking an experienced Regional Director to oversee our Patient Experience department.

This person will be responsible for all six hospitals within the region including:

St. Mary Medical Center - Langhorne, PA

Nazareth Hospital - Northeast Philadelphia

Mercy Fitzgerald Hospital - Darby, PA

Saint Francis Hospital - Wilmington, DE

Holy Cross Hospital - Silver Spring, MD

Holy Cross Germantown - Germantown, MD

The Regional Director will have oversight responsibility including coordination, reporting and budgeting, of enterprise-wide initiatives to enhance the patient experience.  This position will work with every component of the Trinity Health Mid-Atlantic Region to organize, manage, and communicate focused organizational goals and initiatives to ensure a consistent, positive patient experience throughout the Region.   Responsible for Patient Experience activities' alignment with Trinity Health Patient Experience standards.   Serves as an active member of the Regional and local health ministry leadership teams with the principal goal of providing services for patients across the Region which meet Trinity Health Patient Experience standards.  Develops and monitors Patient Experience processes to ensure alignment with Trinity Health values and regional culture.  Serves as the key contact with Trinity Health to align Patient Experience vendors and processes.  Leads a team of resources to support Patient Experience services for the Region in partnership with operational leadership.

Minimum Qualifications:

• Bachelor's Degree in related field required; Master's Degree highly preferred

• At least 5-10 years' experience in Patient Experience or similar field required

• At least 3-5 years' leadership experience required

We offer a competitive salary and comprehensive benefits including:

• Medical, Dental, & Vision Coverage (Effective First day of Hire)

• Retirement Savings Program

• Generous Paid Time Off

• Tuition Reimbursement

• Free Parking

• And more!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.