Sales Development Representative, Twilio.org

See yourself at Twilio

Join the team as our next Sales Development Representative for Twilio.org.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to play a key role in further growing Twilio’s social impact. As our new Sales Development Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit SMB accounts. 

Responsibilities

In this role, you’ll:

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and public sector

• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.

• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.

• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.

• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.

• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.

• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.

• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 1 year of sales experience in a technical SaaS/CPaaS space, with a record of top performance.

• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.

• Deep personal interest in the social impact market and dedicating your career to making a positive difference.

• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.

• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.

• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.

• Bonus: Fluency in Spanish, Portuguese, German and/or French is a plus to help support international customers

Location 

This role will be remote, and based in the United States.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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