Regional Operations Manager, West

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Are you passionate about cultivating excellence in sales operations and driving business growth? As Reckitt's new Sales Operations Manager, you'll bring structure and clarity to sales processes, building an ecosystem that enables our team to succeed. In this role, you'll be the linchpin in transforming data into actionable strategies, directly influencing the dynamics of our market approach. We are seeking a leader with a passion for in-store excellence to dive into a role where your contribution makes an immediate impact.

Your responsibilities

In summary, you'll:

• Customer Development: Build and develop strategic relationships with key customers; including, utilizing data and insights to communicate performance, opportunities for growth, and implementing solutions to drive our collective business goals. 
• Operational Planning: Develop and implement operational plans and initiatives to effectively execute the retail strategy, including sales targets, inventory management, store operations, visual merchandising, and consumer experience.
• Store Performance Management: Monitor and analyze key performance indicators (KPIs) to assess store performance, broker partner effectiveness, identify areas for improvement, and develop action plans to drive sales, increase profitability, and enhance the overall consumer experience.
• Retail Operations Management: Oversee the day-to-day operations of retail stores, ensuring compliance with Reckitt policies in assigned region. This includes managing broker effectiveness, internal staffing and development of Sales Leaders, store audits and ensuring adequate resources and support are available to meet business objectives.
• Collaboration and Communication: Partner directly with Reckitt sales teams with effective communication and collaboration to ensure alignment and consistency in execution. Coordinate with cross-functional teams to implement new initiatives, promotions, and product launches. Provide influence leadership as a trusted partner and subject matter expert.
• Budgeting and Financial Management: Develop and manage the retail execution budget in assigned customers and geography ensuring effective allocation of resources and monitoring expenses. Monitor and analyze financial performance, identify variances, and take corrective actions as needed.
• Market Analysis and Competitive Intelligence: Stay informed about industry trends, competitor activities, and customer preferences. Conduct market analysis and leverage data and insights to drive informed and innovative decision-making to develop strategies that gain a competitive edge. Partner with key customers to test assumptions and scale to accelerate growth. 

The experience we're looking for

• Minimum of 8 years' of progressive experience in retail operations, with at least 3-5 years in a leadership role overseeing multiple stores or regions with P&L accountability. Experience in a similar industry or retail segment is preferred.