Supervisor, Pharmacy

JOB SUMMARY

he Pharmacist Supervisor will supervise and lead pharmacists in delivery of quality Medication Therapy Management (MTM) services. The Pharmacist Supervisor will support Clinical Services by ensuring direct reports meet operational goals and performance and quality expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee day to day clinical call center operations to support clinical associates and to meet performance goals and business objectives, including:
  • Supporting, monitoring, and optimizing Clinical Pharmacist performance through analysis of current productivity, processes, capacity, and resources.
  • Communicating with Clinical Pharmacists and responding as needs or questions arise.
  • Real-time monitoring of pharmacists’ activity.
  • Aid in quality audits, grievances, application issues and triage technology business application issues, as needed
• Lead and develop clinical pharmacists (and other clinical associates when needed) through coaching and identification and or provision of educational resources
• Collect, monitor, analyze, and report on operations metrics
• Assist with the development and maintenance of policies, procedures and rubrics.
• Participate in the selection and hiring of clinical associates and their orientation and training, as needed.
• Conduct performance appraisals, as well as goal setting and development conversations. Manage performance concerns as needed.
• Ensure, with support of Outcomes Quality Assurance and Compliance, services are delivered in compliance with all regulatory requirements and clinical associates operate within guidelines and meet regulatory and state board licensure requirements
  • Regularly evaluate performance of assigned personnel.
  • Monitor recorded calls and coach for efficiency and improvements, when needed.
  • Collaborate with Outcomes Quality Assurance to ensure quality expectations are met.
  • Ensure pharmacist competency via training, competency assessments, and other means, if necessary
• Review and approve payroll. Monitor attendance. Manage employee leaves of absence, FMLA, call offs, etc. Coordinate with workforce management regarding associate time-off, creation of associates schedules, staffing requirements, etc.
• Create agendas, facilitate, and lead team meetings.
• Support Outcomes business objectives such as clinical workflow design and management, clinical content review, testing, new project and workflow innovation and support, etc.
• Perform the essential functions of a Clinical MTM Pharmacist as outlined in job description (up to 20% if needed)
• Participate in Clinical Services’ strategic plan development and execution of assigned goals.
• Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
• Comply with the Outcomes Telecommuter Policy and other specific policies and procedures.

KNOWLEDGE & REQUIREMENTS

Required:

• Ability to lead in a diverse, fast-paced, ever-changing environment
• Work style that assigns a sense of urgency, with emphasis on the importance of timeliness, accuracy and accountability
• Maintain a level of persistence and follow-up to ensure team is fully supported
• Excellent time management skills (prioritizing and follow-up)
• Strong written and verbal communications skills; ability to collaborate with all levels in the business unit and other business unit leaders.
• Strong clinical therapeutic skills and demonstration of knowledge of appropriate medication dosing in geriatric and adult populations