MANAGEMENT PROGRAM

Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team. 

The Job Details: This program is designed to help develop leaders by giving them experience in different areas of our organization.  It is US Cold Storage’s hope that these leaders, with their new perspective and insight, will help the organization to grow and maintain its best in class reputation.

The program is a total of one and a half (1.5) years. It consists of six (6) months in each of the three distinct departments. The three departments will include Logistics, Customer Accounts, and Operations. The candidate will spend half of the six-month stint at each location except for the stint in Logistics which will require the candidate to be present in Wilmington for the entire six months. For example, the candidate will spend three months with operations in one location and the remaining three months in the other location. Management may ask the trainee to spend time in the HR and Maintenance departments as well during the main three program stints. This is simply to get a general understanding of the departments. Special arrangements may be approved by the trainee and management.

Duties, fundamental goals, and Responsibilities include the following:

Operations

• Assist the General manager, Operations Manager, and Superintendent with projects and tasks.
• Understand how product enters and leaves the warehouse and the required activity in-between.
• Understand customer requirements.
• Run a shift.
• Provide support and maintain compliance for audits, as needed.
• Process timecards and check for accuracy.
• Assist the HR department in hiring and administering corrective action.
• Work with the Customer Accounts department to ensure customer requests are satisfied.
• Oversee inventory control functions.
• Understand necessary warehousing software.
• Special projects based upon the facilities’ needs.

Customer Accounts

• Assist the Customer Account Manager with tasks and projects.
• Capable of running billing for customers.
• Understand customer requirements.
• Understand customer service workflow and larger implications of the department.
• Understand customer service software.
• Set up and understand customer profiles.
• Understand Customer Account Specialists daily work tasks.
• Run and utilize customer service reports.

Logistics

• Assist the Logistics Manager with tasks and projects.
• Coordinates and supervises the administration of receiving sales orders and the conversion into picking orders.
• Manage the fleet and allocate budget.
• Understand how logistics affects other departments.
• Complete billing.
• Utilize necessary transportation software.
• Capable of organizing truck loads and routing schedules.
• Develop relationships with carriers.
• Find optimal solutions for transport and communicate solutions to the clients.
• Assist with and complete the claims process.
• Understand tariff classifications.
• Understand the scheduling process of orders to ensure customer compliance.
• Receive exposure of the shuttling process between the facilities for optimal routing.
• Help with pre, post, and in transit issues.
• Work closely with warehouse operations on daily tasks to ensure shipping demands are met.
• Direct communication with customers or Customer Account Specialists to prepare orders for shipment or to process freight claims or OS&D issues.
• Facilitate IT help ticket communications, particularly related to EDI, TMS, WMS.
• Assist with load building to ensure the routing of customer orders in an efficient manner.
• Work closely with customers on special request to meet customer demands.

If management asks the trainee to spend time in the HR and Maintenance departments:

• HR:
  • Professional and empathetic communication.
  • Working union knowledge for Nebraska.
  • Understand full cycle recruiting and hiring process (background/drug tests, orientation, benefits, UKG, etc.)
  • Conduct interviews.
  • Knowledge of how to handle and solve typical HR related concepts:
    • Workers’ compensation
    • Documentation
    • HITTs entry and completion
    • Investigations
    • Medical leave process and how the different leaves function
    • Payroll, including approving timecards
  • Develop an understanding of our policies and procedures in