Senior Manager, Eyefinity Business Analysis

The Sr Manager of Eyefinity Business Analysis manages the strategy, processes, and execution of the business analysis function, to deliver products, services and business results that support the organization’s goals and strategies.

Own and drive the business analysis function and team, collaborating with product management, UX design, engineering, and other cross-functional teams

Establish clear goals for deliverables, skills, and behaviors, and actively manage performance of team members to drive accountability for individuals and the overall team

Develop and maintain strategic partnerships with peers; provide business partners and key executives with customer perspective and facilitate timely response to complex business challenges and opportunities

Provide prompt and objective feedback, coaching, and counseling, including corrective action plans as appropriate

Develop and execute on strategies to expand and formalize optical industry expertise within and outside the team, with an emphasis on enabling more self-service access to subject matter expertise for internal and external audiences

Ensure that there is an adequate backlog of product requirements, to maximize efficiency and effectiveness of engineering and other cross-functional teams

Ensure that product requirements generated by the team are clear, complete, and concise, and contain relevant customer and business context

Establish skills and tools to support collection of customer and company success metrics, and leverage these metrics for product strategy, requirements definition, and post-release monitoring and validation purposes

Maintain process and methodology skills within the team, including agile principles, business analysis fundamentals, modern product discover techniques, and the product operating model

Provide clear and concise communication and status reporting to manager and other key stakeholders

Seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers or stakeholders, with emphasis on efficiency of meetings and the overall discovery process

Contribute to the development of department and company strategic and tactical goals, initiatives, and objectives

Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues, and escalated customer inquiries

Be alert to customer trends and potential problems developing that negatively impact service and resolve issues as appropriate. Recommend and implement procedural and system changes to deliver quality service to internal and external customers

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Demonstrated ability to provide services and support for complex systems or issues

Excellent interpersonal skills to facilitate, educate, and build strong business partner relationships

Strong team building and collaboration skills

Strong organizational and project management skills

Proficiency with Microsoft Office applications, Jira, Confluence, and Miro or equivalent whiteboarding tools

Understanding of software product planning and development concepts and processes

Optical industry expertise, and knowledge of patient engagement, practice management, and electronic health record products. Knowledge of vision and/or medical insurance is a strong plus

Ability to provide consultative services to Senior Management and other business partners on product issues

Proven ability to plan large projects strategically and influence others to commit and adapt to frequent change

Excellent problem-solving and analytical skills

Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format, and the ability to customize content for different types of audiences

#LI-REMOTE

#LI-EYEFINITY

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bon