Senior Data Analyst Annual Giving

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

As the Senior Data Analyst, Annual Giving in the Development department, you will be a valued, strategic business partner to the Annual Giving team (which stewards more than 50,000 donors who each give up to $10,000 per year and also includes the Donor Experience team). You will work in close collaboration with the Annual Giving team and use your business acumen, technical skills, and knowledge of fundraising to maximize fundraising effectiveness.  Typical Annual Giving activities include direct mail campaigns, email marketing, online giving challenges, Virtual Food Drives and donor support.

The Senior Data Analyst will proactively conceive and design ad hoc analyses and reports, explain the narrative behind the findings, and make practical recommendations. Your varied analyses will draw on and combine data from numerous sources including Salesforce, Classy, Pardot, iWave, Mogli, a data warehouse, and third-party demographic data. You will be a key contributor to strategic decisions about donor segmentation and donor engagement scores and employ predictive analytic techniques where possible. You will build and maintain dashboards and other tools in support of the Annual Giving fundraising.

In this role, you will be a member of a flexible and supportive work environment that fosters creativity and collaboration. Everyone on the team is passionate about the mission of the organization and doing work that is personally meaningful.

This job might be for you if:

• You are passionate about ending hunger.
• You have excellent attention to detail, an inquisitive mind, and you enjoy conducting customized analysis to find answers to business questions.
• You are self-directed and can conceive of and translate business questions into actionable analytics.
• You enjoy learning about and helping to implement new technologies.
• You like collaborating with staff from other departments and with peers in the Analytics team.
• You can help identify fundraising opportunities and improvements based on existing and emerging data trends.
• You can steward sensitive information with the utmost integrity and confidentiality.

Responsibilities

• Gathering requirements and conducting analysis to answer complex questions, developing plans & requirements, and tracking key performance indicators to inform Annual Giving strategy.
• Defining and developing custom ad-hoc analysis, tailored reports and dashboards in Salesforce, Power BI, and Excel in collaboration with stakeholders.
• Training staff on how to use and interpret data in dashboards and reports.