Customer Service Rep

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The Member Services Coordinator provides prompt attention and follow-up to members regarding their experience with Signify Health. The Coordinator works internal cases to appropriately investigate member feedback, and document accurate findings for future follow-up by Signify Health and/or health plans. Works diligently to meet department goals. The Coordinator also conducts follow ups to member feedback. The Signify Health Member Services department operates 7 days a week / 11 hours per day. Shifts may include both weekend days (Saturday/ Sunday) and traditional weekdays (Monday- Friday).

Essential Job Responsibilities: 

• Answer and follow up on all member inquiries in a timely fashion  
• Provide great customer service both verbally and written
• Work in multiple systems at the same time
• Be on time, ready to work at the assigned work location on a daily basis 
• Manage time effectively 
• Respond well to coaching and supervision 
• Actively demonstrate teamwork at all times 
• Ability to work overtime  

Additional Job Responsibilities:  

• Participate in staff meetings, conference calls, and other meetings as needed 
• Complete reports as requested by Supervisor 
• Assist/coach/coordinate with other team members 
• Attend training sessions to acquire/enhance skills related to programs offered
• Perform other incidental and related duties as required 
   

Qualifications

Experience Requirements: 

• Minimum of 2 years successful work experience in a related field.
• Prior experience in a fast-paced customer service environment
• Prior experience working in call center or inbound calls environment  

Essential Skills/Experience:                         

• Speak, read, and write English fluently. 
• Good verbal and written communication skills. 
• Proven ability to prioritize and multitask. 
• Advanced skills in Google Suites. 
• Accurate data entry skills. 

Essential Characteristics: 

• Self-directed and organized. 
• Discrete/ability to maintain confidentiality 
• Team player 
• Detail-oriented, catches errors early 
• Customer service oriented with a sense of urgency
• Ability to work under pressure and independently  
• Ability to take direction

Education

• High School Diploma or equivalent. 
• Bachelor’s Degree preferred. 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules,