OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

We are seeking a highly organized, detail-oriented, and customer-focused Collections Specialist to join our Accounting Team. The ideal candidate is a proactive problem-solver with excellent communication skills and a strong understanding of collections processes and accounts receivable best practices. They thrive in a fast-paced environment, are comfortable managing a high volume of accounts, and are skilled at navigating sensitive conversations with professionalism and empathy.

This role requires close collaboration with cross-functional teams, including Sales, Customer Success, Legal, and Billing, to resolve account discrepancies, address customer concerns, and support timely payment resolution. The Collections Specialist plays a critical role in supporting OpenGov’s financial health by minimizing delinquencies and maintaining accurate and compliant records.

Responsibilities:

• Proactively monitor customer accounts for past due balances and initiate timely outreach (email, phone or portal) to ensure payment.

• Collaborate with internal teams (Sales, Customer Success, Legal) to resolve billing disputes, credit memo requests, and escalated payment issues.

• Negotiate for payment with customers as necessary, while maintaining a professional and empathetic approach.

• Record and reconcile customer payments, adjustments and notes in various systems (e.g., NetSuite, Salesforce).

• Track and manage accounts in collections stages using aging reports and internal KPIs.

• Coordinate with the billing and revenue operations teams to ensure invoices are accurate and timely.

• Prepare and present regular reports on collection activities, delinquency trends, and risk assessments.

• Recommend process improvements to reduce DSO (Days Sales Outstanding) and enhance the collections workflow and reporting.

• Maintain accurate documentation of all customer interactions and follow-ups for audit and compliance purposes.

• Support billing team by assisting with miscellaneous billing tasks such as processing billable client expenses, billing for annual conferences, and processing customer auto-renewals

Requirements and Preferred Experience:

• Bachelor's degree in Accounting, Finance or relevant job experience required.

• Minimum of 3 years of relevant and progressive experience in collections preferred but not required.

• Experience working in SaaS or B2B software environments preferred.

• Understanding of government procurement processes and payment cycles preferred.

• Familiarity with ERP and CRM systems such as NetSuite, Salesforce, or equivalent platforms preferred.

• Excellent verbal and written communication skills, including professional customer service demeanor.

• Proven ability to manage high volumes of accounts and prioritize tasks effectively.

• High attention to detail and a results-oriented mindset.

• Self motivated individual, with a positive attitude who can collaborate well.

• Knowledge of basic office admin with touch typing capabilities and general accounting knowledge REQUIRED

$55k - $75k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to ch