Account Supervisor (Medical Education)

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

As an Account Supervisor you will be primarily responsible for the day-to-day servicing of the client business with a strong focus on executional excellence. You will work on multiple account teams, with different managers, and for various clients/brands. In addition, you will be expected to engage your junior account team to assist in the planning and development of deliverables. In this position, you must ensure you and the team deliver quality projects that are on-time and within budget.

What you’ll do:

• Understand current and future deliverables and set timelines and expectations for successful execution of projects 
• Establish a presence on the team through flawless execution, asking questions, volunteering for new experiences, making suggestions, and mentoring junior team members 
• Understand the requirements of a variety of medical education projects and share your knowledge with junior team members  
• Interact with and schedule services provided by outside vendors 
• Develop good working relationships with key opinion leaders 
• Engage with the client through clear written communications and participation in live meetings 
• Ensure team is adhering to internal processes (ie, server filing, status reports and tracking, client communication documents, time sheet submission, editorial submissions, etc)  
• Keep your manager informed of client activity/issues/opportunities 
• Get involved in brand planning and strategy sessions 
• Learn about the therapeutic markets to which the brands belong and proactively stay abreast of market trends and new product entries
• Assist in the preparation of new business pitches and use them as a tool to further develop your presentation and strategic thinking skills
• Participate in the development of breakthrough creative and innovative programs
• Review materials to ensure high-quality agency output, reflective of consistently superior creative and innovative products and offer your opinions to the account team
• Teach junior staff how to evaluate and comment on creative work 
• Identify new talent and technologies we can work with to support the creative needs for brands
• Understand the impact of underperforming accounts
• Ensure all team members are accurately booking hours to projects and engage in discussions about the need to run a financially healthy account

What you’ll need:

• Bachelor’s degree (advertising, marketing, or science major is preferred)
• 3+ years as a senior account manager with experience in executing medical education programs
• Strong executional skills
• Passionate about the medical education/communication business
• Effective written and oral communications skills
• Experience training junior staff
• Excellent interpersonal and listening skills
• Exercises sound judgment
• Manages time effectively and good multi-tasker 
• Strong professional work ethic
• Displays a willingness to work overtime, travel, and attend off-hour events, etc. 

What we offer: 

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a